Regional Operations Director

Regional Operations Director

Woolwich

Mayflower Washroom Solutions (part of phs Group)

Are you a senior operations leader with a passion for driving performance, developing teams and delivering exceptional customer service?

Mayflower Washroom Solutions, part of the phs Group, is seeking a Regional Operations Director to lead and shape operational performance across a multi-site region. Responsible for warehouse operations, washroom service delivery and consumables distribution, you will play a pivotal role in ensuring operational excellence, customer satisfaction and sustainable business growth.

This is a high-profile leadership position where you will work across multiple functions to improve productivity, strengthen operational capability and create a culture of accountability, continuous improvement and customer focus.

Role Specification – The Regional Operations Director role at Mayflower

• Lead and develop a geographically dispersed operational leadership team across multiple sites.
• Translate business strategy into effective regional operational plans and drive delivery against key objectives.
• Oversee warehouse operations, ensuring safe, efficient and compliant performance, while improving productivity, stock accuracy and resource utilisation.
• Lead the delivery of washroom services, driving service quality, route efficiency, customer retention and operational performance.
• Ensure consumables are distributed accurately, efficiently and in line with agreed service levels.
• Take ownership of regional operational budgets, cost control, productivity targets and overall financial performance.
• Use operational data and KPIs to identify trends, mitigate risks and deliver continuous improvement initiatives.
• Partner with Commercial, Finance, HR, Fleet and Supply Chain teams to support customer growth and operational excellence.
• Champion a positive health, safety and compliance culture across all operations.
• Lead, coach and develop managers, building a high-performing and engaged leadership team.

The ideal candidate for our Regional Operations Director at Mayflower

We're looking for a visible, commercially minded operational leader who can inspire teams and deliver results.

Essential

• Significant senior operational leadership experience within a multi-site environment.
• Experience leading managers and operational teams across a geographically dispersed region.
• Strong knowledge of warehouse, logistics, distribution and/or field service operations.
• Proven track record of improving operational productivity, efficiency and service performance.
• Strong commercial and financial acumen, including management of substantial operational budgets.
• Experience using KPIs and operational data to drive performance and decision making.
• Exceptional people leadership skills with a track record of developing high-performing teams.
• Experience leading operational change and continuous improvement programmes.
• Strong customer focus with an understanding of how operational performance drives growth and retention.
• Commitment to health, safety and operational compliance.

Desirable

• Experience within washroom services, hygiene, facilities management, consumables distribution or related service sectors.
• Experience managing integrated warehouse, distribution and field service operations.
• Experience supporting business growth, transformation programmes or operational modernisation initiatives.
• CPC and COTC are desirable qualifications for this position.

In return for your commitment and expertise, you will benefit from:

• Competitive Salary
• Company Car or Car Allowance
• Management Bonus Scheme
• Virtual GP for you and your household
• Buy and Sell Holiday Scheme
• phs Perks, offering discounts with major retailers and supermarkets
• Accredited ILM management training and development opportunities
• Apprenticeship opportunities
• 25 days holiday plus bank holidays
• Free onsite parking when visiting locations
• Pension scheme, life assurance, cycle-to-work scheme, wellbeing support and more.

If you're a strategic operational leader who thrives in a fast-paced environment and is passionate about building high-performing teams, we'd love to hear from you.

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