Head of Key Account Management

St Albans | Office Based – Monday to Friday – needs to be based in or near St Albans.

£75,000 - £85,000 + Car Allowance + Uncapped Commission (OTE £100,000+)

Are you an ambitious and commercially driven sales leader looking for your next challenge?

Do you have the ability to inspire teams, grow customer relationships, and drive significant revenue within a fast-paced construction-related business?

If so, we have an outstanding opportunity to join a thriving and highly respected organisation based in St Albans.

We're looking for an exceptional Head of Key Account Management to lead and develop a team of six Key Account Managers, ensuring the retention, growth, and ongoing success of a valuable customer portfolio. Working closely with the Business Development team, you'll take ownership of customers once they've been won, nurturing long-term partnerships, identifying growth opportunities, and driving revenue across the business.

With a turnover of approximately £14 million, this is a commercially significant role that requires a strong leader who understands both sales and relationship management at a strategic level.

The Opportunity

This is far more than a people management role.

You'll be responsible for creating a high-performance culture, motivating your team to exceed targets, strengthening customer relationships, and ensuring every account reaches its full potential. You'll be given the autonomy to make a real impact whilst helping shape the future growth of the business.

You'll be joining a company that combines a friendly, supportive culture with professional standards and ambitious growth plans. They are passionate about finding the right person who can bring energy, commercial awareness and leadership capability to the team.

What You'll Be Doing

Leading, coaching and developing a team of six Key Account Managers
Driving account retention, customer loyalty and revenue growth
Building strong relationships with key customers and stakeholders
Identifying upselling and cross-selling opportunities across existing accounts
Working closely with Business Development Managers to ensure smooth customer handovers
Delivering against sales, retention and growth targets
Creating an engaging and motivating team environment
Monitoring performance, setting objectives and driving accountability
Contributing to strategic business growth initiatives
Ensuring exceptional customer experience across the account portfolio

About You

We're looking for a commercially astute leader who combines sales expertise with exceptional relationship management skills.

Personal Attributes

Growth mindset and ambition to succeed
Intelligent, switched-on and commercially savvy
Driven, resilient and target-focused
Professional, credible and relationship-led
Practical and sensible approach to leadership
Passionate about developing high-performing teams
Career-focused with a desire to make a genuine impact

You’ll be someone who naturally inspires confidence, enjoys developing people, and has the drive to continually improve results.

Essential Experience

Proven leadership experience managing a successful sales, account management, or customer relationship team
Strong track record of achieving and exceeding commercial targets
Experience managing key customer accounts and developing long-term partnerships
Background within the construction, building products, construction supplies, manufacturing, distribution, or related sectors
Excellent commercial awareness and negotiation skills
Ability to influence, motivate and inspire others
Strong analytical and strategic thinking capabilities

£75,000 - £85,000 basic salary

Car allowance - £5k
Uncapped commission structure
Realistic earnings of £100,000+
Opportunity to shape and influence a growing business
Friendly, collaborative and professional culture
Long-term career progression opportunities
Senior leadership visibility and influence

Ready to take ownership of a high-performing account management function and drive the next stage of growth?

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Head of Key Account Management