The ServiceNow Technical Architect is responsible for designing, governing, and delivering scalable ServiceNow platform solutions that align with business and technology objectives. This role provides technical leadership across ServiceNow implementations, integrations, platform architecture, and modernization initiatives while ensuring adherence to best practices, security standards, and governance frameworks.
The ideal candidate will possess deep expertise in the ServiceNow platform, strong architectural skills, and the ability to lead cross-functional teams in delivering enterprise-grade solutions across multiple ServiceNow modules.
Responsibilities
Platform Architecture & Solution Design
Design end-to-end ServiceNow solutions aligned with enterprise architecture standards.
Define platform architecture, integration patterns, data models, and technical roadmaps.
Lead architectural reviews and provide technical governance for ServiceNow implementations.
Ensure platform scalability, performance, reliability, and maintainability.
Evaluate and recommend new ServiceNow capabilities and emerging technologies.
Technical Leadership
Provide technical direction to developers, administrators, and implementation teams.
Establish development standards, coding guidelines, and solution governance practices.
Review and approve technical designs, customizations, workflows, and integrations.
Mentor junior architects and development teams on platform best practices.
Drive technical innovation and continuous platform improvement.
ServiceNow Implementation & Delivery
Lead the technical delivery of ServiceNow projects and enhancements.
Collaborate with business stakeholders to translate requirements into scalable solutions.
Ensure successful deployment of ServiceNow applications and platform upgrades.
Participate in effort estimation, release planning, and technical risk assessments.
Support Agile and DevOps delivery methodologies.
Integration & Automation
Design and oversee integrations between ServiceNow and enterprise systems.
Implement solutions using IntegrationHub, REST/SOAPl APIs, MID Servers, and third‑party integration tools.
Enable workflow automation and orchestration across business processes.
Ensure data integrity and synchronization across integrated platforms.
Governance, Security & Compliance
Define and enforce ServiceNow platform governance standards.
Ensure solutions comply with security, regulatory, and organizational requirements.
Participate in security reviews, audits, and compliance assessments.
Develop platform standards for configuration, customization, and release management.
Stakeholder Management
Partner with business leaders, product owners, and project managers to define solution strategies.
Communicate technical concepts effectively to both technical and non‑technical audiences.
Provide advisory support for platform optimization and digital transformation initiatives.
Work closely with ServiceNow product teams and implementation partners.
Requirements
Education
Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
Master's degree is an added advantage.
Experience
12+ years of overall IT experience.
8+ years of hands‑on ServiceNow platform experience.
Proven experience as a Technical Architect or Senior Solution Architect for enterprise ServiceNow implementations.
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