Business Change Manager

The Role

The role of the Business Change Manager is to deliver assigned projects, ensuring that the impact of change initiatives across the projects are understood by all stakeholders, that those impacted by the change are supported and prepared to adopt new ways of working, while monitoring that change initiatives are successfully embedded. This role will be working across both the First Mile Programme, and on our Technology focused change projects. In First Mile, the role will focus on supporting the change aspects of this supply chain digitisation programme - including communication, stakeholder management, training, programme management, adoption activities and reporting. The role will also support and coach the team in scalable, successful best-practice delivery of change projects. The First Mile projects are a key component for ECOM as an origin integrated trading company and have been a focus of our sustainability, traceability, and impact work for a long time. In the Technology project areas of the role, they will work on the change aspects of both AI and IT-focused initiatives. They will be responsible for designing and delivering change and communication activities, supporting analytics and reporting, and working with a wide range of stakeholders in order to successfully implement identified AI and IT change. They will ensure that changes to business processes, systems, people, governance and technology are identified and mitigated, and that future benefits and project progress are communicated. They will also ensure that changes are embedded and sustained in order to deliver the desired business outcomes.

Key Responsibilities

• Conducting an “as-is” assessment of current processes/ways of working/governance/technology, and identifying the “to-be” future state, and gap analysis
• Identifying what changes in processes, procedures and practices are needed to achieve the change and deliver the planned benefits
• Identifying and preparation of risk mitigation tactics
• Stakeholder management including identification and mitigation of anticipated resistance to change via a robust change plan
• Development and delivery of actions for change management levers: project change management strategies globally and per country, communications plan, sponsor/stakeholder roadmap, training plan, materials, anchoring plan etc.
• Define, measure and report success metrics and monitor change processes.
• Create/manage communications across the project, for the product/project owner, in line with the agreed communication plan, ensuring consistent and clear messages that maximise engagement and ownership in individual businesses.
• Design and deliver (in conjunction with external providers, technology and local business owners/change champions) user and super-user training, including coaching and support to colleagues in order to foster best change practice across the organization.
• Manage feedback loop of user experience in testing/training/deployment and anchoring to ensure the voice of the customer/our colleagues are heard, concerns addressed and milestones/improvement recognised.
• Support organisational “communities” for project-specific areas – i.e. Facilitation of Change Champions networks, participation in AI community, etc.

Skills & Experience

The successful candidate will have 3-5 years change management experience delivering technology change with proven understanding of processes involved in introducing technology-related changes to the business. The ideal candidate will have a change management qualification and experience of working within a similar multi entity/global environment with developing countries – soft commodities would be an advantage but not essential. They will be highly organized with excellent written and verbal communication skills, and strong negotiation and project management skills. Experience with CTRM, ERP deployments and AI would be an advantage.

As an equal opportunities employer, the ECOM Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We promote belonging and aspire to have a diverse and inclusive workplace. We strongly encourage and welcome applicants from a wide range of backgrounds to apply and join ECOM.

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