Senior Process Specialist

£85,000 - £90,000 + 17.5% Bonus (flexibility up to £99,000 for exceptional candidates)

About the Opportunity

An exciting opportunity has arisen for an experienced Senior Process Optimisation Specialist to join a high-profile Operations Excellence team within a leading London Market insurer.

This role sits within the Process Optimisation function , supporting strategic transformation initiatives across the UK, MENA and broader international operations. The successful candidate will play a pivotal role in shaping the future operating model of the organisation, driving optimisation, transformation and business change initiatives across the insurance value chain.

This is far more than a traditional process improvement role. You will operate at the intersection of strategy, transformation, operational excellence, technology and leadership , acting as a trusted advisor to senior stakeholders and helping define the future direction of the optimisation capability.

Key Responsibilities

• Lead complex process optimisation and transformation initiatives across London Market insurance operations.
• Drive standardisation, simplification and operational excellence across multiple business functions and lines of business.
• Analyse and redesign end-to-end processes across the insurance value chain.
• Partner with senior stakeholders to develop future-state operating models and transformation roadmaps.
• Influence and challenge existing ways of working to deliver meaningful business improvements.
• Support strategic programmes spanning underwriting, exposure management, actuarial, finance and operational functions.
• Act as a mentor and coach to process optimisation specialists and analysts.
• Contribute to the development of optimisation methodologies and best practices.
• Explore how AI and emerging technologies can enhance process discovery, analysis and operational effectiveness.
• Help shape the organisation's long-term transformation and operational excellence strategy.

Experience Required

• Strong London Market insurance experience.
• Deep understanding of general insurance operations and the end-to-end insurance lifecycle.
• Expertise in process optimisation, business process redesign and operational excellence.
• Experience leading transformation and change initiatives.
• Strong knowledge of underwriting operations and insurance operating models.
• Demonstrable experience engaging and influencing senior stakeholders.
• Strong facilitation, communication and change management skills.

Insurance Knowledge Required

You'll be comfortable working across:

• Submission
• Bind
• Exposure Management
• Actuarial
• Finance
• Enterprise operational processes

What We're Looking For

We're seeking a strategic thinker who combines technical process optimisation expertise with strong leadership capability.

You will be:

• Naturally curious and commercially minded.
• Comfortable challenging the status quo.
• A strong communicator and relationship builder.
• Experienced in driving organisational change.
• Passionate about operational excellence and transformation.
• Interested in how AI and emerging technologies will shape the future of insurance operations.
• Looking for a long-term role where you can significantly influence the future direction of a growing function.

Why Join?

• Play a key role in shaping future operating models and transformation strategy.
• Work on enterprise-wide optimisation programmes with significant business visibility.
• Influence how AI and emerging technologies are adopted within insurance operations.
• Join an established and highly respected Operations Excellence team.
• Enjoy genuine career progression and leadership opportunities.

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