Service Delivery Manager

An exciting opportunity to join a leading Digital Out of Home media business and take ownership of the technology services supporting a large-scale digital screen network.

This is a key operational role, bridging IT service management, infrastructure, suppliers and project delivery to ensure critical systems remain reliable, resilient and ready for future growth.

Key responsibilities include:

Managing the performance of core IT and technology services

Leading a service desk environment and team

Improving screen and network uptime

Managing incidents, problems, changes and SLAs

Transitioning selected services from MSPs into internal operations

Managing suppliers, contracts and service reviews

Supporting technology deployments across the DOOH estate

Introducing improved monitoring, reporting and automation

We’re looking for someone with strong IT service delivery experience, knowledge of ITIL frameworks and a background in infrastructure, networking or operational technology environments. Excellent knowledge of Halo

Experience within Digital Out of Home, broadcast, media infrastructure or distributed device networks would be a real advantage.

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