Lead Service Delivery & Security Operations

Reply is seeking a Lead Service Management professional in Greater London, responsible for managing a team of Service Delivery Technicians and Security Analysts. The ideal candidate must have strong leadership skills, a solid understanding of ITIL practices, and experience with ITSM tools such as ServiceNow. Responsibilities include overseeing daily operations, resolving incidents, and ensuring high customer satisfaction through effective service delivery management. The role offers an opportunity to work in a dynamic environment with a focus on excellence and client satisfaction.
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