Quality Supervisor

Quality Technician / Supervisors / Are a Lead (T2 Level) - Job Descriptions

To manage and own day-to-day quality assurance activities within a designated production area (in a rotation basis). Ensures procedures are followed, audits are completed, and non-conformances are effectively managed. Acts as the link between factory operations and the Area Quality Manager.

Key Responsibilities

Operational QA Management

• Maintain a strong factory floor presence (minimum 85%) to verify compliance with processes, standards, and CCPs.
• Implement actions agreed by HACCP, TACCP, and Quality Plan Teams within the area.
• Responsible to escalation CCP's, OPRP's, and QCP breaches.
• Responsible to monitor the performance of CCP's, OPRP's, and QCP (Safety & Quality KPI's)
• Collate and report ar. a-specific KPIs, highlighting trends and initiating local improvement actions.
• Escalate poor performance and present improvement plan to Quality Manage r
• Supporting Operation Supervisors to ensure all product exiting the factories daily meet the customers final product specification (including brand, own label, and food service)
• To influence and work closely with, but not manage the Operations team, Engineers and other members of the Technical team.
• Working with other tier two team members drive and enforce food safety culture initiatives
• Coach Production Operatives on the processes and behaviours utilising experts to support this work as required.

Audits & Validations

• Participation in completing the internal audits against the internal audit schedule.
• Own the Factory internal auditing process, including Risk assessment, schedule, training, completion rate, non-conformance close out.
• Report Findings to Area Managers.
• Conduct CCP audits against the defined schedule ensuring all non-conformances are highlighted to the relevant department head and closed, using RCA to prevent a reoccurrence.
• Conduct ‘in-process’ raw material audits across site to verify the correct use and handling of Raw materials. Generating detailed audit reports and highlighting non-conformances to the relevant production and Technical personnel.
• Confirm Line Start-up checks are completed correctly and any issues are flagged.
• Confirm Hygiene checks and audits are completed correctly and any issues are flagged
• Conducts validation and verification exercises, including report writing and evaluation of results. Actions and escalates adverse results when necessary.

Investigations, Corrective actions and RCA’s

• Investigate local non-conformances, micro failures, and customer complaints within set timeframe using RCA to prevent a recurrence.
• Gather the information required to allow a thorough investigation and root cause analysis to be carried out following the identification of food safety, legality and/or quality issues i.e. product contamination, hygiene issue, process control, audit non-conformances and breach of critical control points and operational prerequisite.
• Ensure corrective actions are implemented in collaboration with the Area Production Manager.
• Manage quarantined materials in their area, making decisions or escalating based on cost/risk. Ensure decision & action is taken on timely manner.
• Support and manage the use of the concession log and manages the downgrade material process.
• Informs T2 and maintains clear communication and KPI performance.

Product and Site Surveillance

• Regularly attend taste panel.
• Ensure samples are available and schedules are being followed.
• Ensure schedules i.e. environmental swabbing and testing, calibration, raw material testing (fish, packaging and ingredients) are carried out as per stated frequency. Implement corrective actions, as required.
• Investigate any adverse results in a timely manner.
• Conduct shelf-life assessments as required against the schedule
• Maintain and implement Factory related risk assessment (i.e. Swab, water, FB, calibrations, etc.).
• Work collaborative with Compliance coordinator to update Risk assessments and schedules when required.
• To be part of the technical risk assessment process for any new equipment, and ensuring the delivery of any training requirements are captured

NPD / EPD and Projects

• Presence and support any NPD trials, Pre-Pros, ensuring any technical actions are raised and completed.
• Ensure all quality / food safety check points are validated and recorded.
• Manage the update of the Product Matrix
• Support delivery of area improvement projects and PIPs.
• Ad-hoc project work as gaps are identified
• Support Technical Management with continuous improvement projects such as amendments to traceability paperwork, better ways of working, task analysis, etc.

Team and Coverage

• Deputise for the Area Quality Manager when required, including external audits and visits.
• Oversee the day-to-day activities of Quality Assistant within their area, ensuring correct task execution.

CMS Updates and Training

• Support the area Quality Manager on the delivery of training on Factory Technical processes and procedures to Operations and/or other departments as required (i.e. Weekends, out of hours)
• Ensure the correct documents are issued, implemented and completed within the site and kept up to date with any amendments being issued in a timely manner.
• Communicate, deliver training or brief the changes when required.
• To ensure the required technical documentation is in place, accurately populated and easy to retrieve.
• Understand certifications and COP's and ensure the technical requirements are understood across the various business areas and by the Operations team implementing the standards.

Required Knowledge:

• Demonstrate an understanding of food safety in relation to the role
• Demonstrate awareness of the various compliance requirements of the role
• Demonstrate understanding of GMP
• Demonstrate a basic understanding of microbiology as required by the role
• Demonstrate a basic understanding of HACCP
• Demonstrate an awareness of the importance of accurate date coding
• Demonstrate a basic understanding of allergens
• Demonstrate a basic understanding of appropriate legislation
• Demonstrate a basic understanding of and work to achieving the department KPI's
• Demonstrate a basic understanding of all relevant accreditation standards and Customer COPs
• Demonstrate an understanding of the process for data gathering
• Demonstrate an understanding of the standard they are auditing

Functional Skills:

• Good comprehension of the English language and communicate appropriately
• Good levels of literacy; is able to read and complete documentation as appropriate to area
• Use ICT programmes which are appropriate to the role e.g. Microsoft Word, Excel, K2, Piranha
• Good levels of numeracy; the ability to read and understand basic statistical data
• High levels of literacy; is able to produce and understand complex documentation and reports
• High level understanding of numeracy; with the ability to analyse and make recommendations on statistical data

Attitude and behaviours:

• Adopt a flexible approach to the business requirements
• Demonstrate accuracy and attention to detailDemonstrate the ability to work well in a team
• Appreciate and respect different approaches to work
• Attend / read communication updates when prompted
• Consider others when making decisions
• Create positive relationships and work effectively with colleagues
• Focus on and see through to completion the results that are set out to be achieved
• Demonstrate you are not discouraged by failure or obstacles, but is realistic in the face of practical alternatives
• Demonstrate you are undeterred by negativity of others
• Demonstrate you are reliable and trustworthy
• Treat people as equals and generate a rapport built on trust and honesty
• Maintain confidentiality in appropriate situation
• Personally demonstrate the correct safety and hygiene behaviours
• Not compromise on food safety
• Adopt an organised approach to work
• Work unsupervised

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