Service Delivery Specialist – ITIL & ServiceNow

Glasgow Source: WhatJobs
£35,000–£50,000

Sword Group is seeking a Service Delivery Analyst in Glasgow to ensure services to customers and internal users are delivered effectively and meet agreed SLAs. The role involves handling escalations as part of a Service Now upgrade and coordinating cross-functional teams to resolve issues.

You will monitor service performance, produce governance dashboards, and drive continuous service improvement while building strong relationships with customers and suppliers.

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