Customer Service Executive-4 Days Per Week

Customer Service Executive - 4 Days per Week

Location: Fleet, Hampshire (Hybrid Options Available)

Salary: £21,400 + benefits

Contract: Fixed-term maternity cover, minimum 12 months

Working Pattern: 4 days per week, 9:00am-5:00pm

We are recruiting for a Customer Service Executive to join my client and provide exceptional support to intermediary partners.

This is an excellent opportunity for someone with strong customer service and communication skills who enjoys solving problems, building relationships and providing technical guidance. Experience within the financial services sector would be advantageous.

The Role

You will be a key point of contact for brokers and intermediaries, handling telephone calls, emails and live chat enquiries. You will provide expert guidance on products, lending criteria and technical queries, while supporting the wider Sales team.

Key responsibilities include:

• Responding to telephone, email and live chat enquiries from brokers and intermediaries.
• Providing technical guidance on my clients products and underwriting criteria.
• Supporting intermediaries with portal and IT-related queries.
• Maintaining the intermediary database and setting up new companies in line with internal processes.
• Liaising with Operations teams on pre- and post-sale queries.
• Keeping up to date with products, processes, procedures and competitor offerings.
• Working collaboratively across Sales and other areas of the business.
• Ensuring all activity is carried out in line with regulatory and compliance requirements.
• Supporting the wider team to achieve service standards and business objectives.

About You

• Excellent customer service and relationship management skills.
• Strong verbal and written communication skills.
• The ability to explain technical or complex information clearly.
• Proven experience handling and resolving customer enquiries.
• Strong attention to detail and accurate record-keeping skills.
• Excellent problem-solving and decision-making abilities.
• Strong organisational skills and the ability to manage a high volume of enquiries.
• The ability to build positive working relationships across different teams.
• Experience in mortgages or financial services is desirable.

Benefits

• 11% non-contributory pension scheme.
• 25 days' annual leave plus bank holidays, pro rata.
• Birthday day off.
• Annual leave purchase scheme of up to 5 additional days.
• Annual bonus scheme.
• Private Medical Insurance.
• Life Assurance at 4x basic salary.
• Enhanced company sick pay.
• Income Protection Scheme.
• Paid volunteering leave.
• Generous family-friendly policies.
• Electric Vehicle Salary Sacrifice Scheme.
• Free annual flu vaccinations.
• Eyecare vouchers.
• Opportunities to gain recognised industry qualifications.
• Retail discounts and cashback platform.

This is a fixed-term maternity cover position for a minimum of 12 months, ideally commencing from October onwards to allow for a suitable handover period

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