Financial Operations Control Manager

How You'll Help Us Live Our Purpose

We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.

How You'll Help Us Live Our Purpose

We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too – join our Finance team as a Financial Operations Control Manager.

How You'll Make a Difference

You'll provide senior control leadership across Financial Operations, maintaining and developing a robust control framework for payments, regulatory compliance and operational resilience.

• Own, maintain and improve the Financial Operations Control Framework across payment, regulatory and operational resilience obligations.
• Lead regulatory gap analysis and horizon scanning for Financial Operations, including PSRs, EMIR and SFTR requirements.
• Coordinate key annual compliance activities, including SCA review, Confirmation of Payee attestation, PCI reviews and policy or standards updates.
• Monitor payment scheme compliance, document impacts and expectations, and communicate requirements to relevant stakeholders.
• Own and maintain risk, control and incident records, coordinating critical control testing and recommending improvements where required.
• Maintain operational resilience and reporting outputs, including FMI playbooks, dashboards, insurance inputs, BCP, BIA, OCIR and KPR updates.

What will you bring to the role?

• Strong working knowledge of the payment's regulatory environment, payment scheme rules and associated risk management practices.
• Ability to interpret regulatory or scheme requirements and translate them into practical controls, evidence standards, reporting and governance actions
• Proven track record of building effective relationships with stakeholders and subject matter experts with the ability to influence and challenge where necessary.
• Strong communication skills - listening, writing, and presenting with clarity and confidence.
• Highly organised with exceptional attention to detail; able to prioritise, multitask, and perform under pressure.
• Proactive, self-driven, and capable of working independently to deliver results

And in return, you'll get the best from us:

• Hybrid working – 2 days per week in the office
• Annual bonus of up to 12%
• Matched pension contributions up to 10%
• 26 days holiday, plus bank holidays and holiday purchase scheme
• Colleague Mortgage and Saver products
• 2 days' volunteering per year

We'll give you a place to belong with the support to learn, develop and shape a meaningful career.

Why choose us?

Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.

We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us on

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