Customer Care Coordinator

Customer Care Administrator - Permanent - Full-Time

We are currently recruiting for an experienced Customer Services Administrator to join our well-established client based in Wilmslow. This role would be an excellent opportunity for an individual who can demonstrate their organisation and communication.

Duties

• Issuing welcome letters and recording for the 6-week check in
• Answering customer service telephone calls and emails
• Logging information in the correct files
• Raising work requests on the systems and monitoring spreadsheets
• Responding to customer queries
• Ordering materials/purchase orders
• Coordinating and diarising appointments
• Issuing forms and documents
• Liaising with internal and external teams to ensure they are dealt with efficiently
• Preparing reports and minutes for weekly customer service meetings processing staff holidays/sickness/absences
• Collation of weekly timesheets for payroll
• Confirming arrangements on behalf of the director

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