Planning Support Administrator

Planning Support Administrator

Based in Farnham, Surrey | Hybrid Working (3 days in office) | £28,000 - £35,000 DOE | Full-time, 37.5 hours per week

About the Opportunity

An established and growing wealth management and financial planning business is seeking a highly organised and customer-focused Planning Support Administrator to join its Advice Delivery team.

This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment and enjoys building strong relationships with clients and colleagues. You'll play a key role in supporting advisers and ensuring a seamless client experience throughout the onboarding and servicing journey.

Key Responsibilities

• Deliver outstanding service and support to clients at all times.
• Manage client onboarding and ongoing servicing processes efficiently.
• Build strong working relationships with clients, advisers, paraplanners, and colleagues.
• Communicate effectively via telephone, email, and other channels.
• Maintain accurate records and utilise CRM systems effectively.
• Support continuous process improvement initiatives.
• Contribute positively to team culture and business projects as required.

About You

We're looking for someone who is:

• Highly organised and delivery-focused.
• Experienced in a client-facing administrative role.
• Ideally experienced within financial planning, wealth management, or financial services.
• Comfortable using CRM systems and managing multiple priorities.
• A strong communicator with excellent customer service skills.
• A proactive self-starter who takes ownership of their development.
• A collaborative team player with a positive attitude.

Desirable

• Knowledge of investment and financial planning products such as ISAs, GIAs, pensions, and bonds.
• Experience challenging and improving existing processes.

What's on Offer

• Competitive salary of £28,000 - £35,000 , depending on experience.
• Hybrid working with flexibility around working arrangements.
• 25 days annual leave plus bank holidays.
• Pension scheme.
• Life assurance and income protection.
• Flexible benefits platform.
• Career development opportunities within a collaborative and growing business.

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