As an Assistant Branch Manager, you play a pivotal role in ensuring the efficient and profitable functioning of our branch with a primary focus on delivering exceptional customer service. You will lead a dynamic team and collaborate closely with various departments to achieve organizational goals.
Benefits
30 days holiday (including bank holidays)
Free onsite parking
Company pension scheme
Employee discount scheme
Funded Summer and Christmas events
Cycle to Work Scheme
Discounted car hire rates
Friendly and supportive working environment
Main Duties
Identify and convert sales opportunities, motivate the team in upselling incremental products and explore new business opportunities and partnerships through market research and competitor analysis
Ensure comprehensive training for yourself and colleagues in line with company guidelines
Manage all Switch processes and procedures in line with audit criteria
Work within Service Level Agreements, driving performance improvements to meet all branch KPI objectives
Safeguard the branch and its assets, promptly reporting any risks or security events to the Security Manager
Maintain effective communication with your Senior Location Manager and colleagues for collective success
Proactively manage your time to ensure branch performance meets targets.
Key Responsibilities
May be required to work at another location within a reasonable distance
Uphold GDPR rules and stay vigilant against potential cybersecurity threats
Act as an ambassador for the company, promoting company interests at all times
Ongoing completion of training on our platform
Ensure all accidents/incidents are reported following company guidelines
Regularly review and update risk and COSHH assessments, considering changes in processes, equipment or legislation.
Ability to handle multiple tasks, prioritize effectively and work under pressure
Self-starter with a positive approach to team development and continuous improvement
Demonstrate excellent customer service and lead by example
Previous experience in the car rental industry or a related field
Excellent communication and administrative skills
Computer skills (email, spreadsheets, and the ability to learn/use in-house systems)
Full driving licence (held for 12 months at least)
About us
Switch is the largest privately owned leasing company in the UK with 81 locations nationwide. Our Head Office is the heart of our operations, and we're on the lookout for an exceptional Reservations Manager to lead our team to new heights.
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
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