Senior Private Residence Manager | Super-Prime Residences

Senior Private Residence Manager

London | Full-time | Senior Leadership

Reporting to: Co-Ceo

Scope: This role will be responsible for the continued development of the Private Residences division, advancing technical knowledge to practical solutions, while remaining actively involved in account manager and client relationships, operational delivery and portfolio management.

Role: You will act as a senior and trusted point of contact for principals, family offices and their advisers, ensuring that every residence is exceptionally maintained, financially controlled, operationally ready and cared for with discretion and attention to detail.

You will also play an important role in developing the Private Residences proposition as Townhouse continues to grow its portfolio and relationships within the international UHNW market.

Location: Victoria, London

Schedule: Monday–Friday 09:00am–06:00pm (additional hours as required to fulfil the role).

Duty Manager weekend shifts every 6-8 weeks

TOWNHOUSE - WHO WE ARE:

Since 2013, the team at Townhouse has been enhancing every aspect of our client’s daily lives, through anticipatory service and meticulous attention to detail.

Having trained at some of the world’s most exclusive hotels, luxury and highly personalised service is in our DNA. Our passion for hospitality and delivering impeccable service is what allows us to provide our clients with the most comprehensive lifestyle management & hospitality service within their own private residences.

Townhouse is a London- and Geneva based private office serving international UHNW individuals. We support clients across the full residential lifecycle — from property search and relocation through to ongoing management and short stays — complemented by bespoke travel, lifestyle, and advisory services.

Luxury hospitality sits at the heart of our culture, shaping our service philosophy and defining the standards to which we hold ourselves.

JOB SPECIFICATION - WHAT YOU'LL DO

As Senior Private Residence Manager , you will lead the operational and technical management of Townhouse’s Private Residences portfolio. The role requires strong technical knowledge of super-prime residential property, combined with an understanding that these assets are not simply bricks and mortar, but homes for UHNW principals and their families.

Working closely with the Director of Client Services and the wider Private Office, Lifestyle and Travel teams, you will ensure each residence is well maintained, compliant, financially controlled, operationally ready and aligned with the way each family uses its home.

You will strengthen systems, reporting, project planning, supplier performance and team capability, while ensuring Townhouse’s service standards remain consistent across a growing portfolio.

Key Responsibilities

Leadership, Strategy & Service Delivery

• Serve as a senior member of the management team, contributing to business strategy, commercial growth and the development of the Private Residences division.
• Develop practical systems, standards and reporting that support consistent property management and client service across the portfolio.
• Work with the Director of Client Services to align technical property delivery with Townhouse’s wider service framework.
• Lead Account Managers, property professionals, contractors and suppliers with clear expectations, accountability and technical guidance.
• Manage the in-house housekeeping team.

Client, Family Office & Adviser Relationships

• Develop trusted relationships with principals, family offices and professional advisers.
• Communicate clearly with UHNW clients, knowing when to provide detail, make a recommendation or resolve a matter quietly.
• Translate technical or property matters into concise advice that supports informed decision-making without unnecessary operational detail.
• Understand each family’s expectations, preferences and use of the residence, and ensure these are reflected in the management of the property.
• Act as a senior escalation point for sensitive, complex or high-value property matters.

Property Management, Compliance, Projects & Asset Stewardship

• Take overall responsibility for the management and stewardship of a portfolio of high-value and super-prime private residences, predominantly in London.
• Ensure each residence is maintained to a high standard through planned and preventative maintenance, lifecycle planning, regular reviews and long-term asset protection.
• Oversee statutory compliance, health and safety, insurance-related matters, servicing schedules, maintenance records, operating procedures and compliance registers.
• Apply strong technical knowledge across M&E systems, security, technology, home systems, utilities, service charges, managing-agent relationships, defects, warranties and contractor performance.
• Identify property risks, future capital requirements and improvement opportunities, and provide clients or family offices with clear recommendations.
• Prepare and manage property budgets, annual operating costs, capital expenditure plans, major works and supplier expenditure.
• Oversee refurbishment, relocation, improvement and onboarding projects, including due diligence, condition assessments, snagging, operational set-up, budgets, timelines and quality standards.
• Represent the client’s interests throughout property projects, ensuring decisions support both the long-term property strategy and the way the family intends to live in the residence.

Strategic Partner and Supplier Management

• Build and manage a trusted network of contractors, suppliers and specialist advisers across London’s super-prime residential market.
• Maintain strong relationships with managing agents, developers, surveyors, architects, M&E consultants, security specialists and other professional advisers.
• Set supplier performance standards, review quality and cost, and ensure external partners reflect Townhouse’s values, standards and client expectations.
• Apply procurement discipline and value-for-money judgment without compromising technical standards or service quality.

Please note that this job description is not exhaustive of all tasks and responsibilities that may vary and be required from time to time.

Person Specification

This role requires a strategic, emotionally intelligent leader with the gravitas to operate at executive level and the empathy to nurture and inspire a team. You will balance commercial acumen with exceptional client sensibility, bringing both vision and structure to a fast-growing luxury service business.

You are proactive, solution-oriented, and thrive in environments where discretion, precision, and high standards are non-negotiable.

The successful candidate may currently oversee a portfolio of prime or super-prime residential assets for a family office, private office, property company or UHNW principal. They will understand the technical and commercial responsibilities involved in protecting significant residential assets, while equally understanding that behind every property is a client, a family and a home.

Required Skills & Experience

• Leadership experience across luxury hospitality, private households, UHNW family office or super prime property portfolio management.
• Strong technical credibility in residential property, including major capital works, M&E infrastructure, budgets, contractor performance and residence readiness.
• RICS qualification / MRICS status strongly preferred, as this will support Townhouse’s technical credibility with principals, family offices, advisers and professional partners. Equivalent senior-level property, surveying or asset management experience may also be considered.
• Proven ability to build, develop and lead performing teams.
• Commercially aware, with experience supporting revenue growth, strategic planning and operational improvement.
• Confident managing senior client relationships, including principals, family offices and professional advisers.
• Experience developing practical operational systems, reporting structures and service frameworks.
• Excellent written and verbal English; additional European languages advantageous.
• Highly organised, analytical and able to manage multiple strategic and operational priorities.

Benefits

Townhouse is committed to fostering a high-performance, supportive environment where ambitious individuals can grow and thrive. Through structured appraisals, leadership development, and executive exposure, we invest in long‑term capability and career progression.

Benefits Include:

• 20 days annual leave, (increasing each year to a maximum of 26 days) plus UK bank holidays
• Discretionary performance bonus (bi-annual and year-end)
• Health Cash Back Scheme
• Monthly team socials, seasonal events and experiences
• WFH allowance one day per week
• One-month paid sabbatical after five years of service

This position will also have access to the Director level enhanced benefits.

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