Associate Technical Consultant

• The Associate Technical Consultant is an entry-level, hands-on role supporting the delivery of technical solutions for SeeChange’s customers and partners
• The role provides a structured step into delivery work, helping to ensure that technical solutions are implemented correctly and that customers receive a positive delivery experience
• Reporting to the Technical Delivery Lead and based in Manchester, UK, the Associate Technical Consultant works closely with the wider delivery team to support day-to-day delivery activities
• The role is hands-on, contributing to system configuration, testing, data analysis, and technical documentation, while developing the skills needed to take on increasing responsibility over time
• The Associate Technical Consultant supports engagement with customers and delivery partners under the guidance of the Technical Delivery Lead, helping to maintain delivery quality and a professional customer experience
• The role also involves following, and helping to improve, established delivery processes, tools, and ways of working
• Key activities include supporting technical delivery across customer engagements, assisting with deployments and integrations, and collaborating with internal stakeholders to help improve delivery outcomes
• The role offers structured mentoring and exposure to real client delivery work, providing a clear path to progress into more senior technical delivery positions
• Provide hands-on technical delivery across customer and partner engagements, helping to ensure solutions are implemented to a high standard
• Support deployments, integrations, and upgrades across assigned customer environments, under the guidance of the delivery team
• Assist with investigating technical issues, carrying out initial troubleshooting and escalating complex problems appropriately
• Help ensure technical solutions align with SeeChange architecture, security, and operational best practices
• Contribute to pre-delivery technical discovery activities, helping to gather information that shapes customer solutions
• Work closely with the Technical Delivery Lead and the wider delivery team to deliver assigned tasks and projects
• Seek out coaching and technical guidance to build skills and progress toward more senior delivery roles
• Contribute positively to a culture of accountability, collaboration, and continuous improvement within the delivery team
• Follow defined delivery processes and procedures, raising suggestions for improvement where appropriate
• Support day-to-day task planning and prioritisation in collaboration with the Technical Delivery Lead
• Act as a day-to-day technical point of contact for customers and delivery partners on assigned tasks
• Support customer-facing technical workshops, design sessions, and delivery reviews
• Help build positive working relationships with customer technical stakeholders
• Work with delivery partners to support effective integration and delivery execution
• Communicate technical information clearly to both technical and non-technical audiences
• Help maintain operational stability across customer environments, monitoring systems and flagging potential issues
• Support improvements to deployment practices, tooling, documentation, and runbooks
• Contribute to high-quality technical documentation, including delivery notes, configuration records, and operational guides
• Work with Product, Engineering, and Support teams to help feed back delivery insights and customer needs
• Support testing, validation, and readiness activities for new releases and features

• Enthusiasm for contributing to technical delivery work and developing implementation and problem-solving skills under guidance
• Good organisational and prioritisation skills, able to manage own workload across multiple tasks
• Comfortable reading and beginning to troubleshoot code, logs, and system behaviour, with support from the delivery team
• Familiarity with Semaphore or similar automation/orchestration tools for executing deployment workflows
• Basic understanding of infrastructure automation and configuration management concepts
• Developing understanding of modern software systems, including:
• Some hands-on experience or a strong aptitude for software engineering, systems engineering, or technical delivery, gained through study or relevant work experience
• Some hands-on experience with Ansible playbooks and inventories
• Production environments, monitoring, and operational support
• APIs, integrations, and data flows
• Clear, confident communicator able to engage effectively with customers, partners, and internal stakeholders
• Willingness to learn, take direction, and work collaboratively within a technical delivery team
• Cloud-hosted and SaaS platforms
• Educated to degree level in a Business, IT, Engineering, Computer Science, Data, or related discipline, or equivalent practical experience
• Proficiency in additional languages is an advantage, especially French, German, and Spanish
• Some prior experience in a technical delivery, engineering, or consultancy environment, for example through a placement or graduate scheme
• Exposure to customer-facing delivery within a SaaS or technology company is an advantage
• Some exposure to working with delivery partners or third-party integrations
• A genuine interest in progressing toward more senior technical delivery or consulting roles

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