Maintenance Planner / Scheduler

Reporting to the operations team, the Maintenance Planner / Scheduler in Maidstone coordinates engineers across HVAC, plumbing and electrical disciplines, ensuring both planned and reactive works are delivered efficiently. This permanent post, paying £28,000 to £33,000 per annum, runs Monday to Friday, 9:00am to 5:00pm on a 40-hour week. Duties include scheduling site visits, handling incoming client requests, and maintaining accurate records. Applicants should demonstrate strong organisational, communication and problem-solving skills, with prior experience of the Job Logic system being highly advantageous. The successful candidate will support smooth delivery of maintenance services throughout the region.

Maintenance Planner / Scheduler Location: Maidstone Salary: £28,000 - £33,000 per annum Hours: Monday to Friday, 9:00am - 5:00pm (40-hour week)

About the Role

We are seeking an experienced and highly organised Maintenance Planner / Scheduler to join their growing team. The successful candidate will play a key role in coordinating engineers across the HVAC, Plumbing and Electrical sectors, ensuring planned and reactive maintenance activities are delivered efficiently and to a high standard. This role requires excellent communication, scheduling and problem-solving abilities, with previous experience using the Job logic system being highly desirable.

Key Responsibilities

• Efficiently schedule and coordinate engineers across HVAC, plumbing and electrical disciplines.
• Manage incoming client calls and maintenance requests, ensuring timely allocation of resources.
• Plan and organise reactive and planned maintenance works to maximise operational efficiency.
• Resolve planning and scheduling issues to minimise disruption to service delivery.
• Manage permit requirements and ensure all necessary documentation is in place prior to works commencing.
• Liaise with subcontractors and coordinate their attendance where required.
• Provide regular progress updates to clients and maintain strong customer relationships.
• Prepare and manage quotations for maintenance and additional works.
• Order materials and parts required for engineers and projects.
• Arrange and coordinate meetings, briefings and workload planning sessions for engineers.
• Proactively schedule future maintenance works and ensure service delivery commitments are met.
• Promptly address client concerns and provide effective solutions.
• Monitor contract performance against agreed service level targets and KPIs.
• Support the management and performance of engineering teams through clear communication and objective setting.
• Assist with training and development initiatives where required.
• Manage correspondence efficiently and maintain accurate records within internal systems.
• Ensure projects and maintenance activities are completed within required timescales and contractual obligations.

Candidate Requirements Essential Experience and Skills

• Previous experience in a Planner, Scheduler, Service Coordinator or similar role.
• Previous experience using job logic software.
• Experience scheduling engineers within the HVAC, Plumbing and Electrical sectors.
• Strong organisational and time management skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Experience resolving scheduling and operational issues effectively.
• Strong administration skills and attention to detail.

Salary and Benefits

• £28,000 - £33,000 per annum
• Flexible working hours within a 40-hour working week
• 20 days annual leave plus Bank Holidays
• Company Pension Scheme (Auto-Enrolment with Royal London)
• Opportunity to join a supportive and growing business
• Ongoing training and development opportunities

If you are an organised coordinator with experience planning engineering resources and delivering excellent customer service, we would love to hear from you.

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