ConnexAI is seeking a Service Delivery Manager to lead a 24/7 Service Desk, ensuring rapid incident response and customer satisfaction. You will mentor the team, drive SLA adherence, and implement ITIL-aligned improvements across processes and workflows.
You will communicate effectively with technical and non-technical stakeholders, balance day and night shifts, and focus on continuous service enhancement in a fast-paced environment.
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West Midlands
We're looking for a 2nd Line Service Engineer to join a brand new, high performing 24/7 support team.
Solihull, West Midlands
2nd Line Service Engineer - IT (24/7 Shift) Solihull, West Midlands £30,000 - £32,000 + 20% Shift Allowance (£38,400 OTE) Permanent | 4 on / 4 off…
West Midlands
We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring…
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