Senior Customer Success Leader - Growth & Retention

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses is seeking a senior leader to define and scale the Customer Success function. You will lead two CS Managers, drive adoption, and influence commercial outcomes across a £4-5M ARR portfolio with nearly 1,000 customers.

You will be the senior voice in executive conversations, shaping strategy, mitigating risk and partnering across Customer Success, Account Management and Marketing to maximise renewals and revenue

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