Join Forge Holiday Group as a Product Manager - Managed Services!
We're looking for a Product Manager - Managed Services to join our Product team and shape the future of owner success across Forge Holiday Group. If you're passionate about building products and services that create commercial value, solve real customer problems and leverage AI to drive innovation, we'd love to hear from you.
37.5 hours per week, Monday to Friday
Part of our Product Management - Owner team
Reporting to Head of Product
What you'll be doing:
Define the vision, strategy and roadmap for owner services and managed offerings
Build products and services that help owners maximise performance and profitability
Lead products through discovery, development, launch and optimisation
Shape AI-powered service discovery and recommendation experiences
Define commercial models, growth opportunities and success metrics
Own key KPIs including recurring revenue, owner retention and lifetime value
Use experimentation, analytics and owner feedback to drive decision-making
Improve service delivery across Forge platforms, integrations and ecosystems
Partner with Product, Engineering, Data Science, Commercial and Customer Success teams
Identify opportunities to create scalable, revenue-generating managed services
Monitor service quality, adoption and owner experience performance
Deliver innovative solutions that create competitive advantage across the Group
What you'll bring:
Extensive Product Management experience across complex products or services
Strong product strategy, roadmap planning and outcome measurement expertise
Experience building and scaling service-based, marketplace or B2B2C products
Strong commercial acumen and data-driven decision-making skills
Experience working closely with Engineering, Data and cross-functional teams
Excellent stakeholder management, communication and influencing skills
Understanding of APIs, integrations and service-based architectures
Experience using AI-powered capabilities, recommendations or intelligent automation
A customer-focused mindset with a passion for delivering measurable outcomes
Standout experience:
Travel, hospitality, property technology, ecommerce or fintech experience
Holiday parks, short-term rentals or property management platforms
AI/ML operationalisation, experimentation frameworks or feature engineering
Experience with Fabric, Databricks, Snowflake or BigQuery
Building managed services or owner-focused commercial products
33 days holiday (+ up to 5 extra with long service)
Option to purchase additional holiday days
A day off for your birthday
Two paid volunteering days per year
Enhanced parental leave
Hybrid & flexible working
Health cash plan, wellbeing discounts and 24/7 mental health support
Exclusive discounts on holiday stays for you, family and friends
Pension scheme with employer contributions
Long service awards and company events
We're committed to diversity, inclusion and creating a workplace where everyone can thrive.
Ready to shape the future of owner success? Join Forge Holiday Group and help build the products, services and AI-powered experiences that make a real difference.
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