Retail Manager

Swindon , £36,948 per annum | 5 days out of 7

Lead a Thriving Retail Operation

We're looking for an experienced and passionate Retail Manager to lead our retail operation at JSCSC Swindon . This is an excellent opportunity for a driven retail professional who enjoys delivering exceptional customer experiences, inspiring teams, and driving commercial performance.

As Retail Manager, you'll oversee the day-to-day operation, ensuring high standards of service, strong financial performance, effective stock management, and full compliance with company procedures. You'll play a key role in creating a positive working environment where colleagues feel supported, engaged, and motivated to succeed.

What You'll Be Doing

As Retail Manager, you will:

• Champion a positive health, safety, and wellbeing culture across the retail operation.
• Lead, motivate, and develop a high-performing retail team to achieve business and customer service objectives.
• Deliver the ESS Way management promises and create an environment where colleagues can thrive.
• Ensure Compass Service Framework policies, procedures, and best practices are implemented and maintained.
• Manage stock control, merchandising, promotions, availability, and waste to maximise sales and profitability.
• Take ownership of retail labour scheduling, budgets, resources, and equipment.
• Complete all people management activities, including absence management, performance management, and employee development.
• Maintain planograms and merchandising standards in line with company requirements.
• Produce accurate rotas and manage timesheets through OurTime to optimise labour and sales performance.
• Conduct regular colleague reviews, including Mid-Year and End-of-Year performance conversations.
• Lead weekly team huddles and communications to keep colleagues informed and engaged.
• Carry out customer journey reviews and quality audits to ensure service excellence.
• Ensure banking procedures, cash handling, and safe reconciliations are completed accurately and securely.
• Protect company and client assets, including cash, stock, equipment, and property.
• Act as a role model for ESS values and behaviours.
• Ensure full compliance with all company, client, and legal requirements.

What We're Looking For

To be successful in this role, you'll have:

• Previous experience managing a busy retail environment.
• A proven track record of delivering sales growth and achieving financial targets.
• Strong leadership skills with the ability to engage, motivate, and develop teams.
• Excellent communication and relationship-building skills.
• A customer-focused approach and passion for delivering outstanding service.
• Good IT skills and confidence using retail systems and reporting tools.
• Strong numerical and analytical skills, with the ability to interpret sales and performance data.
• A proactive and organised approach to managing multiple priorities.
• Flexibility to meet the needs of the business, including occasional off-site meetings.

Why Join ESS?

Benefits

At ESS, we recognise that our people are at the heart of everything we do. That's why we offer a competitive reward and benefits package, including:

• Contributory pension scheme
• Career development opportunities through Career Pathways and MyLearning programmes
• Access to a Digital GP for you and your immediate family
• Comprehensive healthcare and wellbeing support
• Exclusive travel discounts with TUI, Expedia, Booking.com, and other leading brands
• Savings on everyday shopping with major supermarket discounts
• Up to 44% off cinema tickets
• Cashback rewards across a wide range of retailers
• Free wellness, mindfulness, and exercise classes
• Access to discounts and offers that can be shared with friends and family

About ESS

ESS, part of Compass Group UK & Ireland, delivers foodservice, hospitality, and support services across the Defence, Government, and Energy sectors. We support over 250 military establishments, government sites, high-profile secure environments, police facilities, and a range of onshore and offshore energy operations.

Our success is built on our people. We are committed to providing exceptional service and creating great experiences for our customers every day.

Our Commitment to Inclusion

At Compass Group UK & Ireland, we are committed to building a workplace where everyone feels valued, respected, and able to reach their full potential. We welcome applications from candidates of all backgrounds and celebrate the diversity that makes our teams stronger.

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