Service Advisor

Cheltenham Source: WhatJobs

£30,000–£36,000

SERVICE ADVISOR

Location: Cheltenham

Salary: Basic & OTE £33,000

Job Type: Full-Time, Permanent

Looking for a customer-focused role in a modern dealership?

This is a great opportunity for an experienced Service Advisor / Aftersales Advisor to join a professional Automotive aftersales team.

You'll act as the key link between customers, the workshop and the Parts Department, helping ensure every vehicle visit runs smoothly from booking through to collection.

WHAT'S IN IT FOR YOU?

30 days annual leave including Bank Holidays
Extra day off for your birthday
Brand-accredited training and development
Genuine career progression opportunities
Long-service and loyalty awards
Life assurance at 3x annual basic salary
Pension scheme with employer contributions
Employee Assistance Programme with 24/7 support
Cycle to Work scheme
Eyecare voucher scheme
Staff discounts

THE ROLE

Booking vehicles in for servicing, maintenance and repair work
Keeping customers updated throughout their vehicle's journey
Liaising with Vehicle Technicians and the Parts Department
Explaining additional work requirements and associated costs
Scheduling and recording workshop activity
Preparing job cards, orders and invoices
Supporting aftersales administration and file auditing
Maintaining accurate customer and vehicle records
Delivering an excellent customer experience from booking through to collection

ABOUT YOU

Previous experience as a Service Advisor / Aftersales Advisor
Automotive or dealership experience
Excellent communication and customer service skills
Strong administration and time-management ability
A proactive and flexible approach
Good attention to detail
The ability to work effectively as part of a busy team
Full UK Driving Licence

If you're an experienced Service Advisor looking for your next opportunity with excellent training, benefits and genuine progression, we'd love to hear from you.

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