Field CTO - FSI

Role Profile

Job title:

Field CTO

Reporting to:

Head of Field CTO

Responsible for:

No direct reports

Based at:

UK, hybrid. Expected to work from a Bell office at least two days per week, with customer travel as required.

Scope:

Strategic customer engagement, executive technology advisory, AI First adoption, market insight and roadmap feedback across Bell’s priority sectors.

Purpose

The Field CTO provides executive-level technology leadership to strategic customers, helping shape technology direction, align business outcomes to innovation opportunities and accelerate adoption of Bell’s AI First portfolio. The role acts as the bridge between customer requirements, industry and market trends, Bell’s product roadmap and reusable intellectual property. Bell is particularly interested in candidates with deep expertise and market credibility in either Energy or Financial Services & Insurance (FS&I), reflecting current growth priorities, while retaining the flexibility to appoint an exceptional Field CTO with relevant experience in another priority sector.

Role

Key Responsibilities

• Support high-value strategic pursuits and executive customer conversations, translating business goals into clear technology direction, options and measurable outcomes.
• Provide strategic technology advice across Bell’s priority sectors and bring relevant industry context into account planning, discovery and transformation roadmaps.
• Capture customer patterns, objections, emerging demand, regulatory signals and adoption blockers, and provide actionable feedback to Product CTO and Product & Service Design.
• Identify repeatable customer use cases and proposition gaps that can be converted into reusable Bell capability, reference architectures, discovery assets and value stories.
• Sponsor lighthouse customers and develop credible Customer Zero-to-customer narratives that support adoption of Bell’s AI First products and intellectual property.
• Provide competitive, vendor, market and industry insight to inform portfolio decisions, go-to-market messaging and proposition validation.
• Work with Sales and Account teams on pursuit strategy and customer access, while Sales retains ownership of the commercial relationship and delivery teams retain ownership of implementation.
• Prioritise qualified strategic opportunities, avoid bespoke consulting where there is no reusable value, and contribute to influenced pipeline, win rate, strategic deal value and customer references.
• Where relevant, use deep Energy or FS&I knowledge to strengthen Bell’s customer credibility, sector propositions, executive relationships and market differentiation.

Person Specification

Essential

• Senior technology leadership experience in complex enterprise environments, with the breadth to advise customers across AI, data, cloud, automation, infrastructure, cyber security and managed services.
• Strong executive-level customer engagement and advisory capability, with the ability to translate business priorities into clear strategic technology options and outcomes.
• Experience supporting strategic sales pursuits, account planning, transformation roadmaps or proposition development.
• Ability to recognise repeatable demand patterns and translate customer insight into roadmap priorities, propositions, reference architectures and reusable intellectual property.
• Strong commercial awareness, including the ability to qualify where Field CTO involvement will add value and influence pipeline, win rate and strategic deal value.
• Clear written and verbal communication and effective collaboration across sales, product, service design, partners and delivery teams.
• Ability and willingness to work from a Bell office (London or UAE) at least two days per week, in addition to travelling for customer engagement as required.

Highly desirable

• Deep industry expertise and current market credibility within either the Energy sector or the Financial Services & Insurance (FS&I) sector.
• Strong understanding of the selected sector’s business models, customer priorities, regulatory environment, market trends and technology drivers.
• An established executive network and evidence of thought leadership within Energy or FS&I.
• Experience using sector insight to shape customer strategy, strategic pursuits, go-to-market messaging or sector-specific propositions.

Desirable

• Experience creating lighthouse customers, customer references and reusable value stories.
• Relevant industry, architecture, cloud, data, AI, security or service management qualifications.

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