Customer Service Executive

About This Role

Are you a Customer Service Executive, Fleet Controller or transport professional looking for your next opportunity? As a Customer Service Executive within our Truck and Trailer Business Unit, you will help deliver a high-quality truck and trailer rental service while keeping our fleet safe, compliant, clean and ready for hire.

• Coordinate vehicle preparation, deliveries and collections, making sure trucks and trailers meet customer requirements.
• Complete accurate check-in and check-out inspections, identifying damage, cleaning, repair and maintenance requirements.
• Manage MOT schedules, planned maintenance, recalls and customer communications to minimise vehicle downtime.
• Work closely with Engineering, Fleet Services, customers, branches and repair agents to resolve issues and keep vehicles moving.
• Support rental agreements, customer invoicing, driver administration and branch operations.

About This Role

Are you a Customer Service Executive, Fleet Controller or transport professional looking for your next opportunity? As a Customer Service Executive within our Truck and Trailer Business Unit, you will help deliver a high-quality truck and trailer rental service while keeping our fleet safe, compliant, clean and ready for hire.

• Coordinate vehicle preparation, deliveries and collections, making sure trucks and trailers meet customer requirements.
• Complete accurate check-in and check-out inspections, identifying damage, cleaning, repair and maintenance requirements.
• Manage MOT schedules, planned maintenance, recalls and customer communications to minimise vehicle downtime.
• Work closely with Engineering, Fleet Services, customers, branches and repair agents to resolve issues and keep vehicles moving.
• Support rental agreements, customer invoicing, driver administration and branch operations.

About You

You will have experience in customer service or a similar environment, with strong communication skills and confidence dealing with customers and colleagues. You will also be comfortable working with Microsoft Office and able to manage competing priorities in a practical transport environment.

• A full, valid UK driving licence is essential.
• Good written and verbal communication skills, with a professional and customer-focused approach.
• Confidence using Microsoft Word, Excel and Outlook, alongside the ability to learn new systems such as the truck and trailer app.
• Knowledge of asset rental, transport or distribution would be advantageous, alongside an ability to inspect vehicles and carry out routine cleaning and maintenance.

Not sure you meet every requirement? We value your potential and transferable skills, so please do not self exclude if you can see yourself succeeding in this role.

About Us

Dawsongroup Truck and Trailer operates within the asset rental market, providing businesses with access to truck and trailer solutions supported by local branch teams and specialist expertise. We are proud of our customer-focused approach and our commitment to maintaining high standards across our fleet, people and operations.

• Work within a business with over 50 years of experience in asset rentals.
• Internal progression pathways, National and worldwide.
• Funded training and development opportunities.
• Wellbeing and mental health support.
• 24 days standard leave allowance + plus Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

About Your Future

This role gives you the opportunity to build your experience across customer service, fleet operations, vehicle compliance and transport administration. You will become an important link between customers, drivers, branches and internal teams, helping deliver a reliable service while developing your knowledge of the truck and trailer rental environment.

• Develop your knowledge of fleet management, maintenance and vehicle compliance.
• Build strong customer and stakeholder relationships across the business.
• Gain broader experience across branch administration, driver resources and vehicle operations.
• Take ownership of your work while supporting the wider branch team and developing your career.

Our people are our greatest asset, and we want to help you develop yours. If you are ready to take your next step with Dawsongroup Truck and Trailer, we would love to hear from you.

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