Director, Digital & Insights, Research, Strategic Communications

Who We Are

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

Who We Are

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you’ll work side-by-side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

Are you ready to make your impact?

About The Role

We are seeking a Director for our London office within the Digital & Insights practice, serving on the primary research team and leading the execution of quantitative and qualitative research engagements.

What You’ll Do

• Design, scope, and execute primary research projects, including drafting questionnaires and discussion guides.
• Manage and actively execute the full primary research lifecycle from inception to completion, ensuring projects are executed efficiently and with strong attention to detail.
• Lead and contribute directly to project deliverables, including the management of fielding surveys and personally conducting focus groups and in-depth interviews.
• Lead small to medium projects independently, while collaborating with senior members of the team on large-scale and global initiatives.
• Guide and mentor early career professionals on research methodologies and best practices, while demonstrating strong hands-on research execution.

How You’ll Grow

We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.

As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.

Basic Qualifications

What You Will Need to Succeed

• Substantial experience in conducting primary research using quantitative and qualitative methodologies.
• Experience in project management/lead capacity.
• Experience working in a multi-client opinion research agency or consulting firm managing multiple simultaneous projects (typically 4-5 at a time).
• Proven track record designing and executing quantitative survey research, including questionnaire development, survey programming oversight, and analysis of survey datasets.
• Proven track record managing and executing qualitative research, including focus group setup and moderation (in-person and online) and in-depth interviews (formal training such as RIVA preferred).
• Expertise managing full research project lifecycles, including deadline management, vendor coordination, and quality control of research deliverables.

Preferred Qualifications

• Proficiency creating impactful PowerPoint presentations that translate research and data into actionable insights.
• Proficiency in developing survey tabulations, applying weighting, and generating cross-tab analyses using internal research platforms.
• Strong understanding of how survey data is structured, with the ability to manipulate data using Excel or other data processing software as needed.
• Ability to integrate insights across multiple platforms, analytics streams, and methodologies.
• Strong data storytelling capabilities with understanding of creative, digital strategy, and data science integration.
• Experience leveraging AI to drive efficiencies and to innovate primary research methodologies.
• Excellent verbal presentation and public speaking abilities.
• Skill translating research terminology into practical client recommendations.
• Strong writing and numerical proficiency.
• High attention to detail.

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

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