Operational Training Manager – Warehouse & Fulfilment

• Partner with warehouse leaders to identify capability gaps and develop training plans.
• Coordinate onboarding, operational skills and frontline management training.
• Collect and analyse training data, including attendance, completion, assessments, certification and employee performance.
• Consolidate European business-line SOPs and turn operational knowledge into courses, toolkits and job aids.
• Coordinate internal trainers and subject-matter experts, including Train-the-Trainer programmes.
• Manage training calendars, milestones, deliverables and follow-up actions as a Training PMO.
• Support high-potential employees and the frontline management talent pipeline.
• Standardise and share training resources and best practices across European markets.

What We’re Looking For

• Experience in Training, L&D, Training Operations, HRBP or Project Management.
• Experience in logistics, warehousing, fulfilment, manufacturing or frontline operations is preferred.
• Understanding of inbound, storage, picking, packing and outbound processes is a strong advantage.
• Strong skills in stakeholder management, project coordination and data analysis.
• Proficiency in Excel and PowerPoint; LMS or dashboard experience is a plus.
• Fluent English; Chinese or another European language is an advantage.
• Willingness to visit and support operational sites when required.

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