SC Cleared Service Designer

SC Cleared Service Designer | Central Government | Up to £540 per day | Inside IR35

We are seeking an experienced SC Cleared Service Designer to join a high-profile Central Government programme on an initial 4-month contract .

Working within a multidisciplinary agile team, you will play a key role in designing and improving end-to-end public services, ensuring they meet user needs, business objectives and GDS standards.

Key Responsibilities

• Lead service design activities across complex digital and business transformation programmes.
• Map and design end-to-end services, identifying pain points, opportunities and improvements.
• Facilitate workshops with stakeholders to understand processes, challenges and user needs.
• Create service blueprints, user journeys and other service design artefacts.
• Collaborate closely with User Researchers, Product Managers, Business Analysts and Delivery Managers.
• Support service teams through Discovery, Alpha, Beta and Live phases.
• Ensure services align with GDS standards and user-centred design principles.
• Translate research and operational insights into practical service improvements.
• Present recommendations and service designs to senior stakeholders.

Essential Experience

• Active SC Clearance (current and transferable).
• Proven Service Design experience within Central Government .
• Strong knowledge of GDS standards, the Digital Service Standard and service design methodologies .
• Experience working across Discovery, Alpha, Beta and Live phases of delivery.
• Demonstrable experience producing service blueprints, user journeys and ecosystem maps.
• Strong facilitation and stakeholder engagement skills.
• Experience working within agile, multidisciplinary teams.
• Ability to communicate complex concepts and design decisions clearly to both technical and non-technical audiences.

Desirable Experience

• Experience supporting services through GDS assessments.
• Knowledge of accessibility and inclusive design principles.
• Experience delivering service design within large-scale digital transformation programmes.
• Understanding of operational processes, policy impacts and organisational change.

Contract Details

• Role: Service Designer
• Sector: Central Government
• Security Clearance: Active SC Clearance required
• Location: London (1-2 days per week onsite)
• Contract Length: 4 months
• Rate: Up to £540 per day
• IR35: Inside IR35

Reasonable Adjustments

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

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