Team Manager

Job reference

Team Manager

Salary starting at £36,353 - £39,353 (DOE), 10% bonus potential, 25 days annual leave and pension competitive contribution rates

Permanent, Full time

Midlands Super Hub

Lead People. Power One of the UK's Most Advanced Parcel Operations.

At Royal Mail's Midlands Super Hub, we're transforming the way parcels move across the UK. As the largest automated parcel facility in our network, the site combines cutting-edge technology, automation and operational expertise to deliver outstanding service for millions of customers.

We're looking for a motivated and people-focused Team Manager to lead colleagues within this exciting environment. You'll play a key role in delivering operational performance, developing talent and creating a culture where people feel supported, engaged and empowered to perform at their best. Working at the centre of one of Royal Mail's most significant investments in modern operations, you'll help drive the future of our parcels business.

About the Role

As a Team Manager, you'll be responsible for the day-to-day leadership and performance of your work area. You'll ensure operational plans are delivered safely and efficiently, using performance information to identify issues, agree actions and drive continuous improvement. You'll also support colleague development, manage attendance and performance processes fairly, and keep your team informed and engaged through regular communication. In automated areas, you'll work closely with Engineering colleagues to help maximise equipment performance and productivity.

Key Responsibilities

• Lead and motivate your team to achieve safety, quality, customer service and operational performance targets.
• Coach and develop colleagues, providing clear feedback and supporting their ongoing development.
• Manage attendance, wellbeing and performance processes fairly, consistently and in line with agreed policies.
• Use operational data and performance measures to identify issues and deliver practical improvements.
• Lead team briefings and maintain clear communication so colleagues understand priorities and performance.
• Work collaboratively with other operational areas and support functions to deliver continuous improvement and effective service.

Shift pattern - Monday - Thursday 12:00 - 22:15

About You

You're an approachable and engaging leader who enjoys helping people develop and succeed. You can set clear expectations, recognise good performance and handle more challenging conversations constructively when required. You'll be comfortable working in a fast-paced operational environment, balancing the needs of your team with changing business priorities. You'll also bring a practical, solutions-focused approach and be confident using data to inform your decisions.

What You'll Bring

• Experience leading, coaching or developing people in an operational, customer service, logistics or similar environment.
• Strong communication and people-management skills, including confidence handling performance and attendance conversations.
• An understanding of health, safety and wellbeing responsibilities.
• The ability to interpret performance information, solve problems and turn insight into action.
• Experience supporting change, continuous improvement or new ways of working.
• Good IT skills, including confidence using Microsoft Office and operational systems.

Role Impact

As a Team Manager, your leadership will directly influence colleague engagement, operational performance and the service we provide to customers. By creating a safe and supportive working environment, developing your team and addressing performance issues promptly, you'll help your work area and the wider Mail Centre achieve their goals.

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental - As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment - As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account - You will have access to your personal benefits account on our My Bundle+ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.

Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions along with a case study exercise. We plan to hold interviews on w/c 5th October at Midlands Super Hub.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here:

Closing Date: 20th September. Please note, this advert may close early if the appropriate number of applications has been reached.

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