Early Years Nursery Administrator

Behind every great childcare nursery, someone makes everything work. A nursery is about much more than what happens in the rooms. It's the warm welcome a family receives when they first walk through the door. It's the phone call answered with patience. The viewing arranged. The information pack sent at just the right time. The records kept accurate and confidential. The team member supported with the paperwork they need. These moments might happen behind the scenes, but they make a real difference to the children and families who use our services.

At the YMCA Fairthorne Group Newport, we're looking for a friendly, organised and proactive Nursery Administrator who enjoys helping people and takes pride in making things run smoothly. You'll be one of the first people families, visitors and professionals meet, so you'll play an important part in creating a welcoming experience from the very beginning. You don't need to have worked in a nursery before. What matters most is that you're organised, approachable, confident communicating with people and able to keep on top of a busy workload.

A role with plenty of variety. No two days will necessarily look the same. One day you might be welcoming a new family and arranging a nursery viewing. Another might involve supporting the admissions process, updating children's records, helping with recruitment paperwork or creating content to promote the nursery in the local community. You'll be at the heart of the nursery's day-to-day organisation, helping colleagues focus on what matters most: providing great experiences for children.

The Nursery Administrator position is offered on a part-time basis, working 20 hours per week. You'll ideally work Monday, Wednesday and Friday, however, some flexibility is required.

Welcome to the YMCA Fairthorne Group Newport IOW Nursery. Our nursery is part of YMCA Fairthorne Group, an organisation committed to helping children, young people and families belong, contribute and thrive. Behind every thriving nursery is a welcoming, organised and supportive environment. As a Nursery Administrator, you'll help create that environment.

You'll support families from their first enquiry through the admissions and settling-in process, while also helping colleagues with the administration that keeps the nursery running effectively. You'll also have the opportunity to help connect the nursery with its local community, promoting the services we provide and helping more families discover what YMCA Fairthorne Group has to offer.

Your role might include

• Welcoming families, visitors and professionals with a friendly and helpful approach
• Answering enquiries both in person and over the telephone
• Supporting parents through the nursery admissions process
• Arranging nursery viewings and sending information packs
• Booking settling visits and maintaining accurate records on our nursery management system
• Maintaining children's files, accident records and other important documentation
• Providing administrative support for HR processes, including arranging interviews and preparing recruitment paperwork
• Maintaining staff records and training filesPromoting the nursery through social media, newsletters and emails
• Building relationships with local partners and stakeholders
• Supporting community engagement activities and raising awareness of YMCA Fairthorne Group services
• Working collaboratively with colleagues to help the nursery run smoothly
• Providing practical support within nursery rooms or during lunch cover when required
• Managing challenging situations professionally while maintaining excellent customer service
• Maintaining confidentiality and following YMCA Fairthorne Group policies and procedures

What we're looking for

• Experience in reception, front-of-house or another customer-facing role at least two years' experience carrying out administrative duties in a busy environment
• Excellent IT skills, including Microsoft Word, Excel, PowerPoint, Outlook and database systems
• Strong organisational skills and the ability to prioritise competing workloads
• Excellent written and verbal communication skills
• The ability to maintain confidentiality and handle sensitive information appropriately
• Confidence when dealing with challenging situations
• A commitment to delivering excellent customer service
• A positive, proactive and reliable approach

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