Assistant Accommodation Manager

Job Title: Assistant Accommodation Manager

Location: Parham Student Village

Reporting to: General Manager

Summary

The Assistant Accommodation Manager will support the General Manager with the daily operational, administrative, and customer service functions of Parham Student Village, ensuring a high-quality living experience for residents and the effective running of all accommodation services.

Responsibilities

• Support day-to-day operations including maintenance coordination, security oversight, cleaning standards, and front-line customer service.
• Assist in ensuring health & safety, fire safety, and all regulatory and compliance requirements are adhered to.
• Help manage resident relations, responding to enquiries, resolving issues, and supporting a positive residential environment.
• Conduct regular property inspections and follow up on required repairs or improvements.
• Support occupancy management, including check-ins, check-outs, tenancy queries, and administrative processes.
• Assist with marketing and engagement activities aimed at maintaining high occupancy levels.
• Liaise with contractors, suppliers, and service partners as needed.
• Maintain accurate records, reports, and operational documentation.
• Contribute to budget monitoring and cost-control processes.
• Provide operational cover in the absence of the General Manager.

Requirements

• Experience in student accommodation, residential property management, or a similar operational environment.
• Strong communication and customer-service skills.
• Well-organised with excellent attention to detail.
• Ability to manage competing priorities in a fast-paced setting.
• Understanding of health & safety and property compliance requirements.
• Proficiency in Microsoft Office; familiarity with property management systems desirable.
• Flexible approach, with occasional evening or weekend work required.

Salary: Competitive, dependent on experience.

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