Senior Waiter

Henrietta Hotel opened in 2017, right in the heart of bustling Covent Garden. A haven nestled away from the busy streets outside, Henrietta is comprised of 40 rooms divided into two buildings. In the summer of 2024, renowned British chef Jackson Boxer took the helm of the restaurant, reimagining the food offering against the backdrop of a full restaurant redesign. Expect nods to their Parisian heritage and the city’s famed bistros, as well as to Covent Garden’s rich history. Taking inspiration from London’s continental neighbours, the menu at Henri reflects the culinary traditions and timeless appeal of a Parisian bistro, serving Jackson’s take on French classics alongside signature Experimental cocktails.

Job: Senior Waiter
Based in: Covent Garden, London
Reports to: Restaurant Manager

Role Overview:

Senior Waiter is responsible for delivering high-quality service while supporting the restaurant team in maintaining excellent operational standards. The role focuses on ensuring a positive guest experience, providing knowledgeable food and beverage recommendations, and maintaining the presentation and organisation of the restaurant.

DUTIES AND RESPONSIBILITIES

Guest Service

• Provide professional and attentive service to ensure guests have an enjoyable dining experience.
• Greet and interact with guests in a welcoming and friendly manner.
• Assess guest needs and make appropriate food and beverage recommendations.
• Present and explain the menu to guests, demonstrating strong product knowledge.
• Take and serve food and beverage orders efficiently and accurately.
• Deliver bills and process guest payments.

Service Standards

• Assist in maintaining the company’s standards for restaurant service and food quality.
• Ensure consistent, high-quality food and beverage service is delivered to guests.
• Set and prepare tables while maintaining excellent presentation of the dining area.
• Follow all food and beverage safety, hygiene, and quality regulations.

Operational Support

• Ensure the restaurant floor and assigned section are fully prepared before service, with all mise en place and service equipment ready to the highest standards.
• Hold and manage an assigned section during service, following the established steps of service while anticipating guest needs to deliver attentive, discreet, personalised, and high-quality service throughout the dining experience.
• Participate actively in daily pre-service briefings and maintain up-to-date knowledge of menu changes, specials, reservations, dietary requirements, guest preferences, and operational priorities.
• Assist in maintaining the cleanliness, organisation, and presentation of the restaurant floor throughout service.
• Complete all required opening and closing duties to the restaurant’s standards.
• Support junior members of the team during service and contribute to maintaining a positive, professional, and collaborative working environment.

Health & Safety

• Follow all food and beverage safety, hygiene, and quality regulations at all times.

ABOUT YOU

• Experience in a similar role within a comparable venue
• Have a passion for Food & Beverage industry.
• Be well spoken with excellent communication skills.
• Attention to details and customer needs.
• Social, engaging and motivated.
• Flexibility to respond quickly and positively to a range of work situations.
• Knowledge as well as abilities in other languages would be beneficial.
• Proof of eligibility to work in the UK.

WHAT IT IS LIKE TO WORK FOR US?

Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

• On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path: weekly masterclass, internal training and training with brands, incentive, etc.
• Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
• Staff discounts and benefits.
• Pension scheme.

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