Trade Counter Branch Manager

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide.

We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace.

Location: Bridgnorth, WV15 5BA

Job Type: Full-time

Department: Door Spares / Alu-Spec

Join a team where your leadership makes a difference — and your voice is valued.

At dormakaba, we believe in creating spaces where everyone can thrive. We’re looking for a confident, people-focused Branch Manager to lead our Trade Counter team in our Bridgenorth Office. Whether you're already in a leadership role or ready to take the next step, we’ll support your growth with training, mentorship, and a collaborative environment. Already a sucessful branch, we are looking for somone with the confidence to support the team to get them to the next level.

What you’ll do:

• Lead and inspire a small, dedicated team at our busy trade counter.
• Ensure smooth day-to-day operations, from customer service to inventory management.
• Build strong relationships with customers, suppliers, and internal teams.
• Drive performance and continuous improvement, with a focus on service excellence.
• Champion a safe, inclusive, and respectful workplace.

What we’re looking for:

• A natural leader with strong communication and organisational skills.
• Experience in trade counter, retail, or customer-facing environments.
• Comfortable using IT systems (ERP, CRM, etc.) — training provided.
• A proactive mindset and a passion for delivering great service.Someone who values teamwork, integrity, personal development and who is committed to a "hands on" role.
• Preferance will be given to those who have previously worked in a Trade Counter Enviroment with a proven track record in people management

Why join dormakaba?

• Inclusive culture: We’re committed to diversity and equity, and we actively support women in leadership.
• Career development: From onboarding to ongoing training, we’ll help you grow.
• Work-life balance: Flexible working options and a supportive team.
• Benefits: Competitive salary, pension, employee wellbeing programs, and more.

Interested?

We are looking forward to your application. If you have any questions, feel free to reach out. We welcome applications from all backgrounds and encourage women and underrepresented groups to apply

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