Manager, Business Architecture

Job Title Manager, Business Architecture

Role Overview

As a Manager, Business Architect, you will play a pivotal role in shaping how the organization evolves to deliver on its strategic priorities. Reporting to the AVP, Business Architecture, and as a member of the broader Business Change team, you will develop and maintain an organization-wide view of business capabilities, processes, operating models, information, organizational structures, and technology to enable informed decision-making and successful business transformation. Partnering across business, technology, and change teams, you will assess current-state operations, identify opportunities for improvement, and design future-state solutions that strengthen organizational effectiveness and client outcomes. By connecting business strategy with execution, you will help prioritize investments, guide transformation initiatives, and ensure change efforts are aligned to long-term business objectives. This role offers the opportunity to influence organization-wide change, providing the insights, frameworks, and roadmaps that support strategic planning, operational excellence, and sustainable business growth.

Role Responsibilities

Business Architecture & Operating Model Development

• Develop and maintain business architecture artefacts, including business capability maps, value streams, operating models, information concepts, organisational mappings and business roadmaps.
• Create current-state and target-state views of business operations to support strategic planning and decision-making.
• Define and maintain standards, methodologies and governance for business architecture across the organisation.
• Ensure alignment between business strategy, operating model design and delivery initiatives and help transform strategy into executable change.

Capability Assessment & Maturity Improvement

• Assess business capabilities and organisational maturity against industry best practices and strategic objectives.
• Identify capability gaps, dependencies, risks and constraints that may impact business performance.
• Define improvement opportunities and prioritised capability development plans.
• Track progress toward target-state capability maturity.

Business Analysis & Problem Solving

• Investigate complex business challenges and identify root causes of organisational issues.
• Ensure delivery of business benefits and value by defining the desired business outcomes and ensuring change initiatives deliver these outcomes making sure these outcomes are supported by specific and measurable performance metrics.
• Analyse business processes, operating models, data flows and organisational structures to identify improvement opportunities.
• Facilitate workshops and stakeholder engagement sessions to gather information and validate findings.
• Present insights and recommendations to leadership teams in a clear and actionable manner.

Technology & Change Alignment

• Work closely with Solution, Data and Enterprise Architects to ensure technology investments meet business objectives.
• Evaluate the business impact of proposed technology changes.
• Work closely with Business Process Management and Business Analysts to:
• Ensure business requirements and architectural principles are reflected in solution designs.
• Support the development of business cases and investment proposals.
• Support the assurance activities undertaken by the Business Change team to ensure value and benefits realisation.

Governance & Assurance

• Provide business architecture oversight and assurance for change initiatives.
• Ensure proposed changes align with target operating models, architectural standards and strategic objectives.
• Identify and communicate business risks, impacts and dependencies.
• Support governance forums with architectural analysis and recommendations.

Skills & Experience

Essential

• Demonstratable track record in Business Analysis, Business Architecture or Operating Model Design.
• Experience working collaboratively with senior management and executive leadership to understand strategy, operating model design and shape change delivery and transformation outcomes.
• 6+ years of experience working in financial services and regulated environments is essential.
• Understanding of regulation, compliance and risk.
• Be able to show how these considerations influence business design, operating models and change delivery
• Understanding of data, reporting and analytics concepts, including the role of data in enabling business decision-making.
• Proven experience of working with business architecture frameworks and methodologies such as TOGAF, BIZBOK or ArchiMate.

Desirable

• Demonstrable knowledge of life reinsurance business models, products and industry practices would be an advantage.
• Familiarity with business process improvement methodologies such as Lean, Six Sigma or Continuous Improvement frameworks.
• Experience supporting large-scale business transformation or digital transformation programmes.
• Qualifications in one of: BCS, TOGAF, Business Architecture Guild certified or other equivalent architecture qualifications BCS, IIBA or similar certification in Business Analysis
• Knowledge of Agile, SAFe or other modern delivery methodologies.

Competencies and Behaviours

Excellent communication, facilitation and stakeholder engagement skills, with the ability to translate complex business, process, data and technology concepts into clear, understandable insights for a diverse range of audiences. Demonstrable experience engaging with and influencing senior stakeholders, including Executive Committee and C-Suite leaders. Be able to demonstrate resilience when working in complex and challenging change environments, where priorities, requirements and stakeholder needs may evolve and change over time.

Working For Pacific Life Re

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well-being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits (Only for Permanent and Fixed Term Employees)

• Leave 25 days of annual leave with option to buy/sell more days
• Adoption and fertility leave
• Generous enhanced parental leave
• Healthcare Comprehensive private insurance coverage for employee and dependents
• Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary
• Optical benefits
• Savings & Retirement 15% combined employee/employer contributions
• Wellness Subsidized gym membership
• Access to Employee Assistance Program
• Cycle to Work and Electric Car Salary Sacrifice Scheme
• Time off for volunteering
• Charitable matching of employee donations

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

PACIFIC LIFE RE VALUES

Please click here to view our company values.

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