Call Center Quality Coach - Feedback & Training

Leeds Source: WhatJobs
£25,000–£35,000

Remotely Cloud is seeking two Quality Assurance specialists in Leeds to monitor call quality and support service excellence. You will provide feedback to agents, help develop quality guidelines, and track metrics to drive continuous improvement.

The role requires native English proficiency, QA experience, and strong analytical skills, with responsibilities including training sessions and certification adherence. This is a full-time on-site position at our Leeds location.

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