Business Intelligence Analyst - Facilities & Innovation

LOCATION: Canary Wharf, London, E14 SHIFT PATTERN: Mon - Fri 0800 - 1700 Work type: On-site SALARY: £45,000 per annum If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at We're here to help!

Business Intelligence Analyst - Facilities & Innovation will be responsible for identifying, developing and implementing innovative technologies, digital solutions and business intelligence tools that improve operational performance, productivity, client experience and commercial value across ABM's facility services operations, with a particular focus on cleaning services. This role combines hands-on business intelligence capability with broader innovation and transformation leadership. The postholder will work across Operations, Technology, Business Intelligence, Client Engagement and third-party partners to turn ideas and data into scalable, measurable solutions across one of ABM's major client accounts in London and across the UK. The ideal candidate will bring strong Power BI and data analytics capability, alongside experience leading technology pilots, change initiatives and operational improvement projects within facilities management, workplace services or cleaning operations.

Main duties

• Design, develop and maintain Power BI dashboards and reports that provide clear, actionable insight
• Build and maintain data models, including data cleaning, transformation and aggregation
• Integrate data from multiple sources, ensuring accuracy, consistency and usability
• Translate data into practical recommendations that support operational performance and client outcomes
• Work with operational teams to identify opportunities to improve efficiency and reduce manual activity
• Research opportunities across AI, automation, IoT, robotics, smart buildings and digital services
• Support the implementation of new tools, technology pilots and rollout activity
• Help turn improvement ideas into scalable solutions that increase productivity and service performance
• Support change, communication and user adoption when new tools or processes are introduced
• Use data to track adoption, performance and return on investment
• Provide user support and guidance on dashboards, reporting tools and best practice
• Maintain clear documentation for reports, dashboards and related solutions

What we're looking for

• Experience in business intelligence or data analytics, with strong Power BI capability
• Proficiency in Power BI, including DAX and Power Query
• Experience with SQL, relational databases and data modelling
• Knowledge of Microsoft Power Platform
• Strong analytical, problem-solving and communication skills
• Confidence working with stakeholders across operational and client-facing environments
• Ability to work both independently and collaboratively
• Experience in facilities management, workplace services, cleaning operations or a similar operational setting would be an advantage

It would be great if you also have

• Experience supporting innovation, transformation or process improvement initiatives
• Exposure to smart buildings, IoT, automation or digital services
• Experience helping implement new systems, tools or reporting solutions
• Familiarity with Microsoft Copilot or other AI tools

Success in this role means delivering reporting and insight that helps teams make better decisions, improving operational visibility, reducing manual processes and supporting the adoption of smarter, more efficient ways of working across cleaning and wider facility services operations.

We're proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM's benefits, visit our About ABM: ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the fu

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