Zopa in London is seeking a Head of Complaints to lead end-to-end investigations and drive improvements across a multi-product digital bank. You’ll steer complex cases, set customer-first standards and shape the function to deliver fair outcomes within regulatory expectations.
Apply FCA DISP and Consumer Duty with confidence, and partner across Product, Operations and Risk to translate insights into action.
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London
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank.
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