Assistant Leisure Manager

Assistant Leisure Manager

Ardencote Manor - Hiddenwell | Luxury Wellness Retreat

Full-Time | Permanent

Salary: £31,000 per annum

Estimated start date: 23 November 2026

Reports to: Leisure & Membership Manager, Head of Spa

We're looking for an enthusiastic and hands‑on Assistant Leisure Manager to join the team at Ardencote

Working closely with the Leisure & Membership Manager, you'll help lead the day-to-day operation of our leisure facilities, ensuring our guests and members enjoy a safe, welcoming and consistently high-quality experience

From our swimming pools and thermal facilities to the gym and sports courts, you'll be a visible presence across the department - supporting the team, engaging with members and guests, and making sure everything runs smoothly

This is a great opportunity for someone with leisure, fitness or hospitality experience who is ready to take on more responsibility and develop their management career

What You'll Do

• Supporting the daily running of our leisure facilities
• Leading and supporting the Leisure team while on shift
• Ensuring pools, thermal areas, gym and sports facilities are safe, clean and well presented
• Complete opening, closing and operational safety checks
• Supporting pool plant checks, water testing and accurate record keeping
• Welcoming and engaging with guests and members throughout their visit
• Supporting membership enquiries, tours, onboarding and retention
• Helping coordinate rotas and provide operational cover when required
• Supporting the training and development of new team members
• Responding to guest and member feedback, resolving issues where possible
• Reporting maintenance issues and work with other teams to keep facilities operating effectively
• Supporting leisure classes, activities, programming and events
• Helping monitor facility usage and identify opportunities to improve performance
• Acting as the senior Leisure team member on duty when the Leisure & Membership Manager is unavailable
• Help maintain high standards of Health & Safety, COSHH, PPE, fire safety and emergency procedures

What We're Looking For

You'll be someone who enjoys being visible, involved and part of the action. You'll be comfortable supporting a team while also delivering excellent service directly to guests and members

• Must have experience within a leisure, fitness, spa, health club or similar environment
• Must have previous supervisory or team leadership experience
• Must have excellent understanding of guest and member service
• Must have confidence communicating with guests, members and colleagues
• Must have good organisation skills and the ability to prioritise during busy shifts
• Must have a proactive, practical approach to problem solving
• Must have an understanding of Health & Safety within a leisure environment
• Pool operations, water testing or pool plant knowledge would be an advantage

Most importantly, you'll be someone who takes pride in creating a safe, welcoming and enjoyable environment for both our members and guests.

Additional Information

• Full-time - 40 hours per week
• Working 5 out of 7 days a week
• Salary: £31,000 per annum
• Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship now or at any point in the future for this role

Why Join Us

• Complimentary Spa Day on work anniversaries at any of our company spas
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities

People say you can't choose your family, well we choose you to be part of ours!

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