Senior Process Optimization & CX Specialist

London Source: WhatJobs
£45,000–£65,000

Depop is seeking a Senior Process Specialist to join the Community Experience team and support the Continuous Improvement function. You will own scoped process improvements from identification through design, implementation and measurement, to boost agent effectiveness and the community experience.

Collaborating with Product Ops, Training, QA and CX Specialists, you will translate product and policy changes into clear, agent-friendly guidance and maintain CX documentation across tools, ensuring

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