Guest Experience Lead – Front Desk & Service Excellence

Birmingham Source: WhatJobs
£32,000–£42,000

Aloft Birmingham Eastside is seeking a Guest Services Manager to lead the front desk and guest experience, overseeing reservations, complaints, and staff performance. You will coordinate with the restaurant and bar to ensure seamless service and uphold Aloft brand standards.

The role emphasizes training, policy knowledge, and exceptional guest interactions to deliver a memorable stay for every guest.

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Full job description from WhatJobs. Apply for this role →

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