Hotel Operations Manager

AG Hotels Group is an ambitious hospitality platform, led by an entrepreneurial team, with a growing portfolio of over 21 properties across the UK. Our mission is to create “Happy Thriving Places” where both guests and employees flourish.

Our Core Values are our GRACES:

• Growth: Unleashing potential for development
• Responsibility: Owning results and outcomes
• Ambition: Pursuing impactful goals
• Expertise: Mastering our craft
• Service: Providing service that benefits our communities

We are looking for a skilled and motivated Hotel Operations Manager to join our team at our 51 bedroom hotel in Coventry – The Crossway Hotel .

This will be a challenging and rewarding role, ideal for a dynamic leader with a strong track record in hotel operations. We are looking for a self-driven individual with exceptional leadership skills to oversee and optimize daily operations, ensuring efficiency and an exceptional guest experience.

As the Hotel Operations Manager, you will be responsible for managing all aspects of hotel operations, from staff management and guest services to financial performance and strategic planning. The ideal candidate will be ready to face new challenges and thrive in a fast‑paced environment.

Position: Hotel Operations Manager
No. of positions: 1
Location: Coventry, West Midlands

Key Responsibilities:

• Day to day running of hotel operations, ensuring all departments follow the SOPs and company policies
• Work in conjunction with the Cluster General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
• Meeting budgets and KPIs, daily financial reconciliation and reporting to the management
• Preparing staff rotas, training, mentoring staff and coordinating staff appraisals
• Drive and monitor guest feedback and performance data achieving high levels of guest engagement and customer retention
• Ensuring hotel statutory compliances are kept up to date
• Implement a focused property maintenance programme along with the central support development team
• Delivering an exceptional guest experience
• Any other reasonable work as request by the management

Requirements:

• Minimum 3 years of hotel operations experience across all departments – FOH, F&B and Housekeeping.
• Self- starter, multi- tasker and well organized
• A hands-on approach to managing with effective leadership skills
• Fluent in MS Office including Excel, word and PowerPoint
• Willing to work a flexible schedule including evenings, weekends, and bank holidays.
• Food hygiene and health and safety knowledge
• Passion for hospitality & possess the drive to constantly deliver top-class customer service
• Experience with budget and finance

You’ll have the opportunity to work with a growing hospitality brand within a supportive and friendly team environment. We offer career development opportunities, a competitive salary, and an attractive benefits package.

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