As a Senior Customer Success Manager, you will manage a portfolio of Enterprise clients (£70k+ ARR), driving retention and expansion through strategic consulting and proactive engagement to reduce churn and maximize value.
Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, Mc.
What you'll work on
Team Composition: You will join a global Customer Success organization of 12 CSMs, including a dedicated Enterprise pod of 4 CSMs (becoming 5 with this hire) spread across the UK, India, and Tel Aviv
Lead optimization workshops, CRO meetings, Quarterly Business Reviews and training sessions while ensuring clients are equipped to implement and scale successful campaigns
Manage complex Enterprise client needs, but no development skills are necessary
Build and maintain strong, trust-based relationships with key Enterprise stakeholders, guiding them through onboarding, solution adoption, and long-term growth initiatives
Drive customer satisfaction and loyalty by delivering impactful recommendations on experimentation, testing and personalization strategies, based on performance data and business goals
Liaise with Sales, Product and Technical teams to align on client needs, deliver technical support for campaign set-up, and translate customer insights into actionable feedback for product improvement
What you'll bring
In Customer Success or Account Management within a SaaS company, with 4-5 years of relevant
S - we’re committed to nurturing our team and their professional journeys
S across all digital properties!
Role details
Contract: Full-time
Work model: Hybrid
Location: London
This role is dedicated to owning a portfolio of Enterprise accounts (clients above £70k ARR), acting as a trusted strategic advisor to drive retention, expansion, and long-term solution adoption
What you'll work on
Report to Scarlett Tuplin, Head of Customer Success & UK Head of Key Account Management, and work closely with Sales, Product, and Technical teams to support our largest international clients
We use essential cookies to make this site work. With your permission we would also like to use the optional cookies below. Nothing optional is set until you choose, and you can change your mind at any time from "Cookie settings" at the bottom of every page. Cookie policy.
Essential — keep the site working and secure, and remember the choice you make here. Always on.