Senior Account Manager

Who are IDHL?

At IDHL, we’re more than a digital agency, we’re a strategic partner to ambitious brands, helping them accelerate growth in the digital economy.

Our expertise is delivered through three core divisions: Performance, Web & eCommerce, and Intelligence – all working closely together to create impact across channels.

We’re also home to Fostr, a Shopify Plus agency for luxury and lifestyle brands, and The MTM Agency, specialists in integrated marketing and audience engagement.

What connects it all is our focus on outcomes, not just outputs. We back each other, take pride in what we do, and make sure the way we work works for everyone.

Your role as Senior Account Manager:

As Senior Account Manager you will lead and drive the overall strategy within your client portfolio.

Duties & Responsibilities

• Building strong relationships and communicating effectively with clients
• Understand your clients’ business, markets and objectives
• Guide your clients with the agency’s new innovative thinking
• Deliver the best and most appropriate new media solutions
• Produce monthly revenue & renewal forecasts and reports
• Ensure that a central file is kept of essential client information
• Monthly and quarterly client planning sessions and reviews with clientsWork to client profitability targets

What we'd like you to bring to the role:

• Strong experience in a Digital Agency is essential
• Consistent achievement of financial targets and ability to upsell to clients
• Ability to collate and present digital strategy to clients
• Highly organised and able to manage documentation
• High quality customer service and rapport building skills
• The ability to work in a fast paced, dynamic environment using high levels of initiative to deliver results

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