Client Care Assistant- Maternity Cover

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. Our friendly Peterborough Bretton team is looking for a CCA to join us on a maternity cover basis. If you’re looking to be part of a fun, welcoming team, we’d love to hear from you! Your career means more than a rota and a job title, that’s why we offer:

• Health and wellbeing
• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary
• Annual leave 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you
• Additional support Cycle to Work Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messagesEnsure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team
• Work 1 in 5 Saturday's to support our clients and patients

Medivet is a family of passionate, supportive and thoughtful veterinary professionals. We work as one team to support each other, grow the business, and make sure every pet receives the very best care. At Medivet we’re proud that we’ve been able to achieve steady growth without losing the family feel of the company, and we’re always looking for like-minded people to join us. You’ll be joining at a time when Medivet is growing, and you’ll be able to make a real impact on how the business is shaped for the future.

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