Head of Contact Centre - Sales

About the Opportunity

My client is a successful and growing financial services organisation with a strong reputation for delivering outstanding customer experiences. They’re looking to appoint an experienced Senior Sales Manager to lead multiple high-performing sales teams within a fast-paced contact centre environment.

This is an excellent opportunity for an ambitious leader who enjoys developing people, driving commercial performance and influencing business-wide success.

The Role

As Senior Sales Manager, you’ll take ownership of performance across multiple sales teams, ensuring ambitious targets are achieved while creating a culture built around accountability, coaching and customer outcomes.

Working as part of the senior leadership team, you’ll play an active role in shaping operational strategy, supporting business growth and identifying opportunities to improve sales performance across the wider operation.

This is a hands-on leadership role that combines commercial focus with strong people management and continuous improvement.

Key Responsibilities

• Lead and inspire multiple sales teams to consistently achieve and exceed performance targets.
• Monitor, analyse and report on KPIs, using data to identify trends and drive improvements.
• Coach, mentor and develop managers and team members to maximise engagement and performance.
• Foster a high-performance culture centred on accountability, collaboration and customer excellence.
• Work closely with senior stakeholders across the business to support operational objectives and strategic initiatives.
• Identify opportunities to improve sales processes, efficiencies and overall customer outcomes.
• Contribute to business planning and continuous improvement as part of the senior leadership team.

About You

To be successful, you’ll have:

• Proven experience managing multiple sales teams within a fast-paced contact centre or similar sales environment.
• A strong track record of delivering against KPIs and driving commercial performance.
• Exceptional leadership and coaching skills, with experience developing high-performing managers and teams.
• A commercially focused mindset, balanced with excellent emotional intelligence and people skills.
• Experience analysing performance data and implementing effective improvement plans.
• Strong communication and stakeholder management abilities.
• A proactive approach with a passion for continuous improvement and delivering exceptional customer outcomes.

What’s on Offer

In return, my client offers:

• Basic salary of up to £49,900 with uncapped commission (OTE £85,000+)
• Pension, life assurance and income protection
• Healthcare and wellbeing support
• Employee discounts and lifestyle benefits
• Cycle to Work scheme
• Enhanced family-friendly policies
• Additional annual leave and volunteer days
• A supportive, collaborative culture with genuine opportunities for career progression and leadership development.

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