GENERAL MANAGER – BASRAH LOUNGE . We are looking for an experienced, confident and highly organised General Manager to take full responsibility for the day-to-day operation of Basrah Lounge.. This is a senior management position. We need someone who can lead from the front, manage a large team, maintain high standards and take ownership of the business when the owners are not present. .
Key Responsibilities
Lead, manage and motivate the entire restaurant and lounge team..
Manage supervisors, assistant managers, front-of-house, kitchen and support staff..
Ensure every department is properly staffed and operating efficiently..
Prepare and manage staff rotas while controlling labour costs..
Recruit, train, develop and performance-manage employees..
Deal professionally with staff issues, complaints and disciplinary matters..
Maintain excellent standards of customer service and guest experience..
Handle customer complaints and resolve problems quickly and professionally..
Ensure food hygiene, health & safety, licensing and company procedures are followed at all times..
Maintain excellent standards of cleanliness throughout the premises..
Monitor sales, staffing costs, wastage and other key operating costs..
Review daily and weekly performance and identify areas requiring improvement..
We use essential cookies to make this site work. With your permission we would also like to use the optional cookies below. Nothing optional is set until you choose, and you can change your mind at any time from "Cookie settings" at the bottom of every page. Cookie policy.
Essential — keep the site working and secure, and remember the choice you make here. Always on.