Bank of America in Chester seeks an experienced Workforce Manager to drive forecasting, capacity planning and scheduling in a busy Contact Centre serving Commercial Card clients. You will monitor performance, optimise service levels and report on key metrics to leadership.
The role requires strong data analysis, attention to detail and collaboration across teams. Office-based role at Chester Business Park with competitive benefits.
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Chester
Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
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