Café Supervisor - Hospitality Team Leader

About Leonardslee Lakes & Gardens

Leonardslee Lakes & Gardens is home to one of the most spectacular woodland gardens in England, offering visitors a breathtaking blend of natural beauty, wildlife, and exceptional hospitality. Our bustling café sits at the heart of the guest experience, and we are looking for a passionate, reliable leader to help us maintain our high standards of service.

The Role

We are seeking a reliable, detail-oriented Supervisor to maintain exceptional customer service and presentation within the restaurant; to start as early as July 2026.

As the Cafe Supervisor, you will play a pivotal role in overseeing the seamless delivery of food and beverages, managing all aspects of customer service within the Café. This hands-on position includes supervising the team during your shift, ensuring the efficient operation of the Café, from setup to cleanup.

Requirements

• Previous experience in a comparable role preferred.
• Must be hands on and take ownership of day-to-day operations.
• Strong attention to detail and genuine pride in delivering high-quality presentation.
• Excellent time-management skills with the ability to work independently or collaboratively as part of a small team.
• Reliable, punctual, and flexible approach to working hours (including weekends )
• Maintain cleanliness and presentation of all dining spaces.
• Physically capable of manual tasks, including prolonged standing, lifting, bending, and carrying.
• Own transport would be advantageous due to the location.
• Promptly report any maintenance issues or inventory shortages to management
• Strictly adhere to Food Safety & Health & Safety processes at all times.
• Provide polite, professional interactions with guests and respond to any requests efficiently and courteously.

Skills We Love

• Experience in cafés, bars, or restaurants required (e.g., making coffee, serving food).
• Experience in hospitality or customer service required.
• Strong interpersonal skills & a customer-focused smile—perfect for chatting with families!
• Full training provided. Just bring your experience & happy spirit!

What’s in it for you

• Competitive Salary depending on experience
• Becoming part of a friendly and dedicated team
• Meeting people from all walks of life and making new friends
• Enjoying the great outdoors and learning something new every day
• Staff discounts across the gardens, shop, cafe and garden membership
• Free staff parking.
• 40hrs per week - £14.26 per hour

If you are hardworking, take pride in your work, and would love to contribute to creating memorable guest experiences, we’d love to hear from you!

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