Engagement Manager

Engagement Manager

London, 4x days per week in-office

Vega is looking for exceptional project managers to lead client deliveries from end-to-end, and embody client partnership as our competitive advantage. This role acts as the bridge between sophisticated enterprise clients, product, and engineering - holding scope, timelines, and requirements together to drive a truly market-leading client experience.

About Vega

Vega is transforming the way private markets operate. Alternative asset management is one of the most influential forces in the global economy, with over $20TN in assets today. Over the next five years, the industry is set to grow 3x, but GPs are facing challenges around their ability to handle the investment flows that are coming in. GPs have been completely underserved by innovation, particularly on the investor relations side.

Vega built the industry’s first AI-native operating system, where all client work gets done - from the start of an investor’s journey to its end. We are rethinking how work gets done in private markets from first principles: the opportunity is big, but it’s also niche, high-stakes, and difficult to get right.

Who we are

We are still at the beginning of our journey. Vega was founded by former investors at Elliott and KKR, and built by talent from the world’s leading technology and financial services firms - including Trade Republic, Revolut, Goldman Sachs, BCG, and more. We have raised $30M so far, with the backing of Apollo, Motive Partners, and 60+ senior executives from the industry. Today, we have over $300B AUM and 30,000 users on the platform, and we have much more left to do.

How we do it

Vega is a fast-growing startup. We want to make this a career-accelerating place for people with the ambition to build something big. If the below sounds appealing, it could be for you:

1. We do not seek consensus. You will be expected to voice opinions and take initiative. Vega's best people do not wait to be told what to do before finding solutions to problems they have spotted.
2. We believe bureaucracy is the killer of progress. We are focused on creating the minimum viable process to operate with quality at speed.
3. We prioritise talent over tenure. There is no promise of progression without performance – we assess and reward people on impact above all else.
4. We iterate fast. We make decisions amid ambiguity and with imperfect information, and we strive to balance committing to a hypothesis with iterating at low ego.
5. We play to win. Expectations, intensity and ambition are very high, with every single colleague contributing to Vega's success. This often will not be a 9-5.

We know that this culture won’t be for everyone, and we endeavour to make this clear from the beginning of the recruiting process out of respect for your time. Ask yourself whether the above sounds exciting to you in practice every day, and if it does, we would love to hear from you.

Who succeeds in this role

We look for people who match our ambition levels, and then raise it further.

In this role, you will:

• Own the day-to-day relationship, requirements shaping, and delivery coordination for a small portfolio of enterprise customers - ensuring they receive maximum value from the platform and a white-glove partnership experience, whilst protecting Product & Engineering teams from unstructured or ad-hoc demand.
• Including running check-ins, business reviews, roadmap discussions, discovery workshops, etc.
• Act as the main bridge between enterprise clients and Vega’s product & engineering teams, translating customer needs into clear, prioritised, and deliverable work - with clear success criteria and scalability with the platform.
• Work with Product to ensure there is a clear linkage between customer demand and product direction - collaborating to understand the trade-offs between effort, impact, and complexity and prioritise customer-driven requests across the product surface and multiple customers.
• Actively build and shape the playbook for how we run engagements at scale, with processes and automations to coordinate with engineering, track progress, communicate release plans and updates to customers, etc.
• Support the Growth team to ensure customers adopt and realise value from new features, identify expansion opportunities through deeper platform usage, and maximise opportunities for customer retention and satisfaction.
• Strong candidates will usually have experience working directly with engineering teams and enterprise stakeholders, particularly in environments involving integrations, configuration-heavy products, or complex customer requirements.

What we look for:

• Experience delivering complex technology projects in enterprise contexts, with a strong focus on customer success or implementation leadership - having done so in a start-up / scale-up context is a strong plus , or as a project leader in consulting focused on tech delivery.
• Strong interpersonal skills, ability to manage enterprise customer relationships across a range of stakeholders (e.g., business, tech, and ops teams) and collaborate with internal product and engineering teams on delivery.
• Confidence and judgement, with the ability to decide when and how to challenge requests, and an awareness of scalability and trade-offs when making those judgement calls.
• Excellent communication skills across both technical and non-technical audiences.

Why join us?

• You will help define the transformation of one of the most influential industries of our time with AI, working alongside an ambitious and dedicated team
• Competitive salary and equity package
• Benefits including medical insurance, gym membership, learning budget, and more

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →