Senior Microsoft Operations Specialist

NOTE - this is a Hybrid role and we are happy to accept applicants that are based close to Hemel Hempstead, London or York.

How you’ll fit into the big picture

Microsoft Operations is key to the success of our Microsoft business unit. As Senior Microsoft Operations Specialist, you will play an important role in ensuring Microsoft agreements, renewals, orders, and contract submissions are completed accurately, compliantly and on time. You will act as a subject matter expert for Microsoft operational processes, supporting the team with complex queries, escalations, training, and continuous improvement. Working closely with licensing, solutions, sales, and finance colleagues, you will help boxxe deliver a smooth customer experience and effectively support multi-million-pound Microsoft licensing agreements.

What you’ll be doing

• Act as a senior point of contact for Microsoft Operations, providing guidance, escalation support and operational expertise to colleagues and the wider business.
• Process and oversee Microsoft orders, renewals and agreement submissions accurately, ensuring Microsoft requirements, compliance rules and key milestones are met.
• Use Microsoft procurement, licensing and administration systems to resolve customer, vendor and internal queries.
• Support the team with complex operational queries, working closely with licensing and solutions specialists where needed.
• Monitor workload, agreement milestones and SLAs to ensure operational tasks are completed accurately and on time.
• Maintain accurate internal agreement records, ensuring customer, contract and renewal information is current.
• Carry out quality checks on Microsoft agreement and order submissions to reduce errors, manage risk and support compliant delivery.
• Liaise with Finance to support timely invoice reconciliation and resolution of supplier billing queries.
• Deliver training, coaching and process guidance to new and existing Operations Specialists and sales teams.
• Maintain and improve operational guides, ensuring documentation reflects Microsoft programme and process changes.
• Identify opportunities to improve Microsoft operational processes, controls and ways of working across the team.
• Support the Microsoft Compliance Manager with reporting, presentations and operational insight.
• Supporting the overall team when required.

What experience we think you’ll need

• Previous experience in a Microsoft Operations or licensing role.
• Strong understanding of Microsoft licensing programmes, agreement processes and operational compliance requirements.
• Excellent attention to detail, with the ability to manage complex information accurately.
• Strong organisational skills and the ability to manage competing priorities in a deadline-driven environment.
• Clear communication skills, with the confidence to support colleagues and engage with internal stakeholders.
• A logical, problem-solving approach and the ability to identify risks, errors or process gaps.
• Motivated to deliver high standards individually and as part of a team.
• Experience supporting process improvement or documentation updates.
• Experience preparing reports, MI or operational updates.
• Strong Excel skills or experience working with operational data.

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