Service Designer (SC Essential | DV Desirable)
London
We're seeking an experienced Service Designer to join a cutting-edge AI programme within the Defence sector , helping to shape complex services that…
DIGI2AL is an employee-owned defence-focused digital services consultancy. A vendor-agnostic UK Crown Commercial Services accredited supplier, we have delivered over 120 cloud-hosted digital services across the public sector, working in partnership with clients to research and develop outcomes and services spanning artificial intelligence, data science, low code and complex code software engineering, cyber security, cloud engineering, and user-centred design. At DIGI2AL, our technology values drive everything we do. We are committed to open, contemporary and secure solutions that put users first. We embrace cutting-edge technologies while ensuring interoperability, resilience and ethical innovation. By prioritising transparency, adaptability and security, we enable organisations to build future-proof digital services that deliver real impact.
We are building a team to support a new opportunity providing Engineering and Technical support for our data fusion platform. This team will drive the operational implementation of this low-TRL product, bridging the gap between tactical edge sensors in low-bandwidth environments and strategic HQs running enterprise analytics.
Expertise in adapting Agile/Scrum/Kanban methodologies within governed UK Ministry of Defence (MOD) framework constraints (e.g., Service Standard / GDS alignment).
Understanding the friction of deploying software to tactical hardware and disconnected/edge environments.
Tracking complex cross-team dependencies, multi-feed data availability, and security accreditation milestones.
Managing multi-disciplinary engineering capacity across software, data, and user research streams.
Navigating personnel security clearances, secure facility access, and information assurance protocols.
Agile in Defence, MOD Service Standard, GDS Frameworks, Kanban, Scrum, Sprint Planning, Dependency Management, Delivery Governance.
Edge Deployment, DIL (Disconnected, Intermittent, Limited), Information Assurance (IA), Accreditation Milestones, MoD Security Standards.
Resource Allocation, Velocity Tracking, Cross-Functional Leadership, Multi-Agency Stakeholders, Supplier Management.
ASAP
Minimum clearance required is SC - due to the nature of the role and the security requirements the post holder must be a British Citizen
2-3
The role would be ideally based in London but we are willing to consider applications from across the UK. There will be a requirement for travel to client sites
5/6
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London
We're seeking an experienced Service Designer to join a cutting-edge AI programme within the Defence sector , helping to shape complex services that…
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